Melissa Guerrero

Check in all drivers.

Print all necessary paperwork pertaining to shipping.

Coordinate with Doc and drivers as to what door they will be loading and unloading product in.

Ensure all paperwork is properly signed by pick up Driver myself, and forklift drivers.

Close loads in the warehouse management system.

Coordinate with customer service teams regarding special paperwork for certain orders, such as international or intermodule customers that prefer special, BOL etc.

Enter customer orders and scanned index documents as required.

Communicate customer problems leads and inquiries to appropriate personnel.

Providing excellent customer service by answering phone calls emails and text messages.

Handling client inquiries, or directing them to appropriate personnel.

Process incoming mail and prepare outgoing mail

Assist agents with client account management

Data entry into multiple software platforms.

Create and manage digital and paper files.

Computer literacy,salad typing skills proficiency in Microsoft suite and the capacity to learn new agency systems quickly.