MELISSA GULBRANSEN

- Complete inbound and outbound phone calls from TruHearing’s clinic network and patients direct to assist with clinic referrals, placing and tracking orders, Echo support and other general requests.
- Follow up on interdepartmental issues, emails, and voicemails.
- Attend weekly one on one coaching sessions to align with company initiatives, training opportunities, and performance objectives.

- Take inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers.
- Help members with finance assistance through our financing partners.
- Work with Providers processing clinic referrals.
- Assist customers with hearing aid supply orders.
- Take and make Inbound/Outbound calls regarding appointments and/or customer inquiries.
- Follow up on interdepartmental issues, emails, and voicemails.

• At Utah Whole Industrial Supply I was responsible for such tasks as:
• Sales Marketing
• Sorting and stocking new incoming products
• Auditing inventory to ensure quantity and locations were accurate
• Picked and filled orders, prepared them for delivery
• Operated pallet jack to complete tasks
• Operated hand trucks to safely transport materials between destinations
• Used internal system to track inventory and generate labels
• Kept detailed records of completed activities to support warehouse management
• Warehouse organization.

• Being a stay at home parent I was responsible for the completion of various daily tasks such as:
• Maintained records
• Performed housekeeping duties, such as cooking, cleaning, washing clothes and bed linens, washed dishes, and running errands
• Transported clients to doctors' appointments
• Prepared and maintained family schedules
• Set and monitored objectives, performance indicators and metrics to assess employee progress
• Implemented improved policies and procedures to optimize resources
• Maximized revenue through careful evaluation of budget adherence and expense management
• Improved profits by renegotiating key contracts to achieve favorable pricing structures.

• Working for Capital One my duties included but were not limited to:
• Answering inbound calls to greet and assist customers with various needs such as checking balances, making payments, and applying for credit limit increases on their credit cards
• Researching customers eligibility for interest rate decrease, upon request
• Resolving customer inquiries, complaints and issues providing insightful solutions
• M
• G
• Researching and filing disputes regarding fraudulent charges
• Navigating multiple systems to identify source of issue
• Documenting detailed notes in the company system to track and record customer interaction
• Offering products and services to meet customers' needs and goals.

• Supervised personnel, provided work direction and reviewed work processes
• Managing personnel at multiple locations
• Assisted store manager during interviews
• Trained new employees on proper procedures and safety standards
• Assisted with scheduling
• Responsible for opening and closing the store
• Responsible for counting down tills and making bank deposits
• Taking inventory and submitting orders
• Serving customers by making drinks and food
• Took initiative in handling problems and used independent judgment to take immediate corrective actions
• Presented information to store manager about departments, associates and operational efficiencies
• Addressed and resolved customer inquiries and complaints to restore satisfaction
• Maintained safe work environment for employees and customers.