Melissa Gunn-Bowron

• Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
• Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
• Structured compensation and benefits according to market conditions and budget demands.
• Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
• Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
• Oversaw workers' compensation program for employees injured on job.
• Monitored administration of benefits program to maintain compliance with employee insurance program.
• Answered employee inquiries regarding health benefits and 401k options.
• Conducted exit interviews to better understand reasons why employees were separating from company.
• Educated employees on company policy and kept employee handbook current.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Completed weekly payroll for company employees
• Worked with CFO as assistant comptroller

Managed all aspects of human resources and staffing for chain of 25 mall store locations.

Managed weekly payroll for employees

Tracked business revenue and expenditures and reconciled accounts.

• Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
• Analyzed and reported on financial data to support business decisions.
• Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
• Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
• Developed and maintained system of internal controls to prevent fraud and abuse.
• Implemented efficient budgeting processes to forecast expenses and monitor actual performance against projections.
• Developed strategic plans for day-to-day financial operations.
• Performed banking, business administration and financial tasks.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed the seasonal indoor and outdoor Cafe within the club