Melissa Gutierrez
Rogers,AR
Summary
Seasoned Team Lead and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Familiar with running a 66M store.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Walmart
09.2023 - Current
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Supervised, coached and mentored staff.
- Managed cash flow, business transactions, banking, and accounting processes.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed banking reconciliations and monthly balance sheet statements.
Fresh Team Lead
Walmart
11.2021 - 09.2023
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Conducted regular performance reviews for team members, identifying strengths and areas for development to support career growth.
- Boosted customer satisfaction scores through consistent delivery of high-quality product in accordance with company standards.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Streamlined inventory management processes for better forecasting and reduced stockouts.
- Streamlined inventory management tasks, ensuring timely replenishment and stock rotation.
- Managed total store along with ensuring daily task and process be completed.
- Lead team through monthly cost inventory.
Pharmacy Technician
Walmart
05.2021 - 11.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Online Grocery Manager
Walmart
09.2019 - 05.2021
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Ensured on-time delivery of orders by prioritizing tasks based on deadlines and shipping schedules.
Customer Service Representative
Walmart
06.2015 - 09.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Education
High School Diploma -
Rogers Heritage High School
Rogers, AR05.2016
Skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- HR policies and procedures
- Training and mentoring
- Diversity and Inclusion
- Onboarding and Orientation
- Organization and Time Management
- Retail Accounting
Certification
- Food Safety Certificate, April 2022-April 2027
- Bilingual Certified, May 2022
Languages
Spanish
Full Professional
Timeline
Front End Team Lead
Walmart
09.2023 - Current
Fresh Team Lead
Walmart
11.2021 - 09.2023
Pharmacy Technician
Walmart
05.2021 - 11.2021
Online Grocery Manager
Walmart
09.2019 - 05.2021
Customer Service Representative
Walmart
06.2015 - 09.2019
High School Diploma -
Rogers Heritage High School