Melissa Gutierrez
San Antonio
Summary
Compassionate Patient Navigator adept at patient and family education and paying attention to details. Successful at building relationships with clients. Health Navigator collaborates with members of health care team to develop medically appropriate and cost effective care initiatives to assess and coordinate chronic disease care management for patient population. Strong analytical and data management skills to exercise clinical judgment in interactions with physicians, payers, patients and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Health Worker
HarmonyCares Medical Group
01.2023 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Trained new community health workers on case management, sharing best practices and ensuring consistent quality of care across team.
- Reduced hospital readmission rates by providing comprehensive post-discharge support and follow-up care.
Business Development Manager
Creative Financial Staffing
07.2021 - 12.2022
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Negotiated, prepared and signed contracts with clients.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Patient Navigator/Health Promoter
Gateway Community Health Center
10.2015 - 04.2020
- Si-Texas Program
- Recruit patients for new program, weekly and monthly reports, give presentation twice week.
- Go out to the community and do health and mental health screenings, give patients referrals when needed.
- Schedule appointments for FNP, LPC, and Nutritionist when needed.
- MD Anderson HPV Program
- I would find site to go give presentation on HPV. Presentation on what HPV is and what it can cause.
- Educate on the important of HPV vaccine for children/adults.
- Make appointment for women who needed paps.
- Help women who had no medical insurance get qualified for program to get paps or other womens medical needs.
- Host weekly meeting for reporting of numbers.
Payroll Filling Clerk
TMC
10.2010 - 07.2013
- Assist Payroll Department in the performance of clerical duties including answering phones, and filing.
- Preparation of monthly bank reconciliations and submissions of copies to BOD Secretary.
- Preparation of daily deposit journals.
- Responsible for filing all payroll department documentation.
- Helping out with travel.
Pedraza Customhouse Broker
Pedraza Customhouse Broker
09.2005 - 10.2010
- Responsible for inventory input.
- Preparation of BOL.
- Make sure all merchandise was complete when coming in/out.
Unit Clerk
Doctors Hospital Laredo
06.2000 - 10.2002
- Preparation of admission & discharge charts for Doctors and Registered Nurses.
- Process doctor orders.
- Order medical/office supplies as needed.
- Assist Doctors and Registered Nurses with various medical procedures.
- Assist Doctors with circumcision on newborns.
- Assist Nurses with bathing newborns after birth.
- Assist with newborn feedings.
- Assist with PKU exams.
Education
diploma -
Alexander High School
Laredo, TXSkills
- Knowledge of Community Services and Programs
- Organized and Efficient
- Calm and Effective Under Pressure
- Microsoft Office
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Administrative and Office Support
- Patient Needs Assessment and Referral
- Communicating to Patients and Families
- Gathering Information from Patients
- Quality Standards and Protocols
- Bilingual Spanish and English
- Care Plan Recommendations
- Medical Terminology
Certification
PHQ-9 and Duke
Present
Mental Health Screening
Additional Information
Languages
English
Spanish
Timeline
Community Health Worker
HarmonyCares Medical Group
01.2023 - Current
Business Development Manager
Creative Financial Staffing
07.2021 - 12.2022
Patient Navigator/Health Promoter
Gateway Community Health Center
10.2015 - 04.2020
Payroll Filling Clerk
TMC
10.2010 - 07.2013
Pedraza Customhouse Broker
Pedraza Customhouse Broker
09.2005 - 10.2010
Unit Clerk
Doctors Hospital Laredo
06.2000 - 10.2002
diploma -
Alexander High School
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