Melissa Guzman
Laredo,TX
Summary
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures. Carries out instructions effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guard I (US Border Patrol Detention Site)
Deployed Services
Laredo, Texas
04.2023 - Current
- Responsible for conducting unarmed foot patrol within a government environment, while providing superior service to customers, visitors, and employees.
- Welcome guests in a warm, gracious manner inviting them into the location.
- Perform stationary post assignments: Open and close doors to clients
- Engage in proactively scanning post assignment area to make sure we are following Prison Rape Elimination Act (PREA)
- Engage by being proactive in all manners relating to all post orders
- Proactively scan for potential threats stemming from criminal activity or life safety issues.
- Proactively stay current with the latest information as it pertains to your site and area that may include but not limited to crime trends, terrorist threats, area shops, restaurants, and attractions including brand profiles, merchandise collections, promotions, and current news
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call the police or fire department in case of fire or presense of unauthorized person(s)
- Ensure the job site area with your area of control is always clean and professional-looking
- Assist with basic first aid and make emergency notifications, if needed
- Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post.
Porter I (US Border Patrol Detention Site)
Deployed Services
Laredo, Texas
02.2023 - 04.2023
- Lead Porter and schedule the work of porters across multiple departments to ensure other staff and associates have access to critical goods and services such as food, water, and essential needs.
- Ensure porters complete tasks to ensure smooth operations throughout the entire facility.
- Oversee the reception and distribution of food and water throughout the facility as well as monitor the health and welfare of detainees.
- Restock, organize, sort and label supply items; clean, organize and stock locations which house overstock items.
- Maintain compliance with all company policies and procedures as well federal regulations and guideline.
Maintenance Supervisor
Daniel Perez Construction
Laredo, TX
01.2017 - 01.2023
- Coordinated with vendors and contractors to ensure timely completion of projects.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Ordered replacement parts as required to keep machines running efficiently.
- Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
- Maintained accurate records of all maintenance activities performed.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
Provider
Champion Care Inc.
Laredo, Texas
10.2015 - 01.2017
- Monitored system performance and identified areas of improvement.
- Maintained accurate records of customer interactions and transactions.
- Implemented changes suggested by customers that would help improve overall quality of service provided.
- Developed strategies for improving the customer experience through better communication practices.
- Investigated issues reported by customers and developed solutions accordingly.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained detailed records of services performed on clients.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
Office Credit Collections Clerk
Laredo Home Furnishing
Laredo, TX
09.2012 - 09.2015
- Communicated regularly with lenders and creditors regarding client information updates.
- Researched discrepancies in customer accounts and resolved issues promptly.
- Responded to inquiries from customers regarding their accounts or other related matters.
- Assisted customers in completing applications for new loans or credit cards.
- Maintained up-to-date records of all customer accounts, payments, and transactions.
- Processed incoming payments according to established policies and procedures.
- Compiled monthly statements for all active accounts.
- Analyzed customer financial data to determine eligibility for loan products.
- Conducted research on past due accounts as requested by management.
- Monitored delinquent accounts and followed up with customers on overdue balances.
- Reviewed credit applications for accuracy and completeness prior to submission to lender and creditor.
- Updated accounts and credit reports to reflect recent changes.
- Met with credit applicants to acquire personal and financial information used to process credit report.
- Contacted customers to notify of delinquent payments and resolve.
- Received payments and posted amounts to customer accounts.
- Monitored overdue accounts using automated information systems.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
Education
Human And Services
Lyndon B Johnson
Laredo, TX05-2009
Skills
- Incident Reporting
- Theft Prevention
- Verbal and written communication
- Physical Fitness
- Punctuality
- Security Protocols
- Radio communication
- Emergency Response
- Reporting skills
- Visitor assistance
Certification
- UTV Certification
- Out of State Guard Card
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Guard I (US Border Patrol Detention Site)
Deployed Services
04.2023 - Current
Porter I (US Border Patrol Detention Site)
Deployed Services
02.2023 - 04.2023
Maintenance Supervisor
Daniel Perez Construction
01.2017 - 01.2023
Provider
Champion Care Inc.
10.2015 - 01.2017
Office Credit Collections Clerk
Laredo Home Furnishing
09.2012 - 09.2015
Human And Services
Lyndon B Johnson