Melissa Guzman
Fort Myers,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Office Manager
American Quality Home Improvement
Oswego, Illinois
07.2020 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Office Manager
Law Office of Matthew M. Williams
Aurora, Illinois
02.2012 - 06.2020
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Paralegal
Law Office of William L. Hotopp
Sandwich, Illinois
02.2003 - 01.2012
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Organized evidence for use at trial or hearing proceedings.
- Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
- Advised clients on procedural matters related to their cases.
- Attended court proceedings to observe trials or hearings.
- Interpreted various types of legal documents including contracts and agreements.
- Communicated with witnesses regarding deposition scheduling.
- Filed motions with courts electronically or via hard copy.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Organized client calendars, prepared mailings and handled high call volumes.
- Coordinated subpoena services and other support activities for legal office.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Trained staff on office procedures and case-specific duties.
- Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
- Maintained contract database with relevant information for categorization and easy access.
- Utilized legal software and databases for case management and legal research.
- Maintained professional knowledge by attending legal workshops, reviewing professional publications, and participating in professional societies.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Scheduled and coordinated depositions, hearings, trials, and meetings.
- Managed discovery process, including drafting discovery documents and coordinating document production.
- Prepared and organized materials for trial, including exhibits, witness lists, and evidence.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted motions, briefs and other legal documents.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Met with clients and attorneys to discuss case details and evidence.
Human Resources Assistant
CaterpillarInc
Aurora, Illinois
02.1997 - 01.2001
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Assisted in developing training programs for staff members.
- Performed administrative tasks related to payroll processing or benefit administration.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Initialized background checks for potential new hires.
- Facilitated new hire orientations and employee training sessions.
- Participated in HR training and workshops to improve skills and knowledge.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Enforced HR policies and advised employees on labor regulations and company procedures.
Education
Associate of Science - Criminal Law
John A. Logan
Carterville, ILSome College (No Degree) - Business Management
Aurora University
Aurora, ILSkills
- Billing
- Vendor engagement
- Senior leadership support
- Scheduling and calendar management
- Mail handling
- Documentation and control
- Training and coaching
- Clear oral/written communication
- Scheduling
- Credit and collections
- Payroll and budgeting
- Banking operations
Accomplishments
Was selected to represent TEAM USA Softball and traveled to Paris, Amsterdam and Belgium back in 1992 as trial team for softball to be in the Olympics.
Timeline
Office Manager
American Quality Home Improvement
07.2020 - Current
Office Manager
Law Office of Matthew M. Williams
02.2012 - 06.2020
Paralegal
Law Office of William L. Hotopp
02.2003 - 01.2012
Human Resources Assistant
CaterpillarInc
02.1997 - 01.2001
Associate of Science - Criminal Law
John A. Logan
Some College (No Degree) - Business Management
Aurora University
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