Melissa Guzman
Houston
Summary
Adept at fostering strong relationships with clients while enhancing subject comprehension and confidence. Proven ability in multitasking and problem-solving, successfully guiding GT students in project development while doing any other tasks assign to me. Willingness to learn, proper communication skills, and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Years of customer service, giving positive energy to clients and team.
Overview
4
4
years of professional experience
Work History
Learning Coach
HISD
08.2024 - Current
- Establishing strong relationships with parents and guardians, keeping them informed of their child''s progress and addressing any concerns promptly.
- Helping students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Supporting diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Working with GT (gifted and talented) students with their Expo Projects, through Word, Excel, PowerPoints, etc.
- Communicating with teachers when having to step it to teach the class due to meetings needed to be attended by them.
- Able to be flexible by finishing my other duties another time to be able to assist a class when teachers are absent due to a "calling in".
- Working in a professional office setting, helping clients on receiving proper responses to any questions.
- Taking incoming calls, writing or emailing any messages given to any administrator in detail.
- Handling multiple different duties at the same time.
- Assisting other tasks given to me.
Teacher Assistant
HISD
01.2024 - 05.2024
- Supervised students during lunch breaks, recess, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Worked with Special Education classes, assisting students with their learning environment and supporting them.
- Assisting any other tasks given to me, including office duties, helping others etc.
Clerk I
HISD
08.2021 - 01.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Decorated for any special events coming up.
- Assisting with monitoring students during their lunch breaks.
- Assisting any other tasks given to me.
Education
Associate of Arts - Business Management
Houston Community College
Houston, TX07-2024
High School Diploma -
Eastwood Academy High School
Houston, TX06-2021
Skills
- Customer service
- Verbal and written communication
- Motivational skills
- Confidence building
- Attention to detail
- Dependable and responsible
- Problem-solving
- Multitasking
- Organizational skills
- Team collaboration
- Decision-making
- Task prioritization
Languages
Spanish
Professional Working
Interests
- Having a positive environment, even in stressful situations
- Outdoor activities during fall
- Learning new things and loving them
Timeline
Learning Coach
HISD
08.2024 - Current
Teacher Assistant
HISD
01.2024 - 05.2024
Clerk I
HISD
08.2021 - 01.2024
Associate of Arts - Business Management
Houston Community College
High School Diploma -
Eastwood Academy High School
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