Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Melissa Haan

Ocala,Florida

Summary

Goal-oriented professional and dedicated manager with over five years in private contracting, as well as five years experience in store management. With a proven track record of leading successful teams, supervising store and registers. As a independent contractor I have also honed entrepreneurial skills, including several years of running a large household, and going to college for my associates in Criminal Justice.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Private Contractor

Self-employed
, FL
06.2019 - 01.2024
  • Developed and implemented innovative strategies to enhance customer service experience.
  • Conducted market research to identify new business opportunities.
  • Managed the recruitment, training and performance of staff members.
  • Provided quality assurance for all contracted services.
  • Created detailed reports outlining project progress and results.
  • Negotiated contracts with clients to ensure mutually beneficial agreements were reached.
  • Supervised daily operations of private contracting projects.
  • Maintained accurate records of contract documents and financial transactions.
  • Performed administrative duties including scheduling appointments and organizing paperwork.
  • Established cost-effective procedures for efficient completion of tasks.
  • Ensured compliance with legal regulations related to private contracting activities.
  • Collaborated with team members on the development of marketing plans.

Pharmacy Technician

CVS Pharmacy
Atlanta, Georgia
05.2016 - 05.2017
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted in training new employees on pharmacy procedures.

Supervisor

CVS/caremark
Atlanta, GA
05.2015 - 05.2017
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Complied with company policies, objectives and communication goals.

Manager

Starbucks
Atlanta, GA
05.2008 - 05.2009
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Supervisor

Target
Atlanta, GA
01.2007 - 05.2008
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Education

Associate of Science - Criminal Justice

Georgia Perimeter College
Covington, GA
08-2013

Skills

  • Contract Terms Implementation
  • Records Coordination
  • Schedule Management
  • Subcontractor Management
  • Project Management
  • Scheduling
  • Contract Bidding
  • Work Inspections

Affiliations

  • Gardening
  • Painting
  • Organizing

Certification

  • Pharmacy Tech Certifications

Timeline

Private Contractor

Self-employed
06.2019 - 01.2024

Pharmacy Technician

CVS Pharmacy
05.2016 - 05.2017

Supervisor

CVS/caremark
05.2015 - 05.2017

Manager

Starbucks
05.2008 - 05.2009

Supervisor

Target
01.2007 - 05.2008

Associate of Science - Criminal Justice

Georgia Perimeter College
Melissa Haan