Melissa Haan
Ocala,Florida
Summary
Goal-oriented professional and dedicated manager with over five years in private contracting, as well as five years experience in store management. With a proven track record of leading successful teams, supervising store and registers. As a independent contractor I have also honed entrepreneurial skills, including several years of running a large household, and going to college for my associates in Criminal Justice.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Contractor
Self-employed
, FL
06.2019 - 01.2024
- Developed and implemented innovative strategies to enhance customer service experience.
- Conducted market research to identify new business opportunities.
- Managed the recruitment, training and performance of staff members.
- Provided quality assurance for all contracted services.
- Created detailed reports outlining project progress and results.
- Negotiated contracts with clients to ensure mutually beneficial agreements were reached.
- Supervised daily operations of private contracting projects.
- Maintained accurate records of contract documents and financial transactions.
- Performed administrative duties including scheduling appointments and organizing paperwork.
- Established cost-effective procedures for efficient completion of tasks.
- Ensured compliance with legal regulations related to private contracting activities.
- Collaborated with team members on the development of marketing plans.
Pharmacy Technician
CVS Pharmacy
Atlanta, Georgia
05.2016 - 05.2017
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
Supervisor
CVS/caremark
Atlanta, GA
05.2015 - 05.2017
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Manager
Starbucks
Atlanta, GA
05.2008 - 05.2009
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Supervisor
Target
Atlanta, GA
01.2007 - 05.2008
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
Associate of Science - Criminal Justice
Georgia Perimeter College
Covington, GA08-2013
Skills
- Contract Terms Implementation
- Records Coordination
- Schedule Management
- Subcontractor Management
- Project Management
- Scheduling
- Contract Bidding
- Work Inspections
Affiliations
- Gardening
- Painting
- Organizing
Certification
- Pharmacy Tech Certifications
Timeline
Private Contractor
Self-employed
06.2019 - 01.2024
Pharmacy Technician
CVS Pharmacy
05.2016 - 05.2017
Supervisor
CVS/caremark
05.2015 - 05.2017
Manager
Starbucks
05.2008 - 05.2009
Supervisor
Target
01.2007 - 05.2008
Associate of Science - Criminal Justice
Georgia Perimeter College