Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Haberman

Catonsville

Summary

Accomplished results-driven figure skating coach with successful background in recruiting and evaluating talent. Provides valuable insights on athlete abilities and potential. Engaging individual offers strong communication and task prioritization skills. Spent years evaluating potential, talent and strengths in order to educate families and allow for one-time lessons to become life-long committed athletes.


Hardworking and passionate job seeker with strong organizational skills eager to secure sales position. Ready to help team achieve company goals by transferring my experience selling skating to families to passionately educating customers.

Overview

19
19
years of professional experience

Work History

Professional Figure Skating Coach

Chesapeake Skating School
09.2005 - 01.2025
  • Promoted good sportsmanship values and instilled a strong work ethic in athletes, fostering a positive training atmosphere.
  • Choreographed captivating routines tailored to individual skaters'' strengths that contributed to better competition results.
  • Implemented effective injury prevention measures through proper warm-ups, cool-downs, and targeted stretching exercises.
  • Enhanced skater performance by implementing innovative training techniques and strategies.
  • Collaborated with other coaches to design comprehensive training programs, elevating team performance at national competitions.
  • Tailored instruction methods to suit each athlete''s unique learning style, maximizing their potential for success in competitions.
  • Developed individualized training plans for diverse skill levels, resulting in improved skating skills and competition success.
  • Developed relationships with other skating professionals to exchange knowledge and stay informed on the latest developments in coaching methodology.
  • Managed scheduling of private lessons for optimal practice time availability among all athletes under my tutelage.
  • Established strong relationships with skaters'' families, ensuring clear communication regarding progress updates and training expectations.
  • Provided regular progress reports to skaters and their families, keeping them informed of achievements and areas for improvement.
  • Provided constructive feedback to skaters after performances, leading to enhanced routines and higher scores.
  • Conducted video analysis of skater performances to identify areas of improvement, leading to more refined technique execution.
  • Analyzed moves of skaters to explain correct and incorrect techniques.
  • Mentored junior coaches, fostering a supportive environment conducive to growth and learning for both coaches and athletes.

Sales Associate

Teavana
01.2010 - 01.2013
  • Gained specific knowledge related to the 100 types of tea we carried in order to educate customers, answer any questions they had and allow for a smooth sales experience.
  • Built relationships with customers to encourage repeat business.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Solved customer challenges by offering relevant products and services.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Associate of Arts - Performing Arts

Howard Community College
Columbia, MD
06-2007

Skills

  • Performance psychology
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Crisis management
  • Excellent communication
  • Coaching experience
  • Relationship building
  • Interpersonal skills
  • Conflict resolution
  • Talent scouting

Timeline

Sales Associate

Teavana
01.2010 - 01.2013

Professional Figure Skating Coach

Chesapeake Skating School
09.2005 - 01.2025

Associate of Arts - Performing Arts

Howard Community College

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Melissa Haberman