Melissa Hager
Red Wing,MN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Reliable with experience managing front desk operations and offering general office support.
Overview
19
19
years of professional experience
Work History
Office Manager
Law Office
Red Wing , MN
2021.10 - 2022.04
- Maintained computer and physical filing systems.
- Scheduled meetings
- Ordered office supplies
- Downloaded and completed pertinent forms for eviction process.
- Mail - incoming and outgoing
- Answered phone calls/took messages/returned calls as necessary
Administrative Assistant
Deer Crest
Red Wing , MN
2015.03 - 2021.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments.
- Sorted and distributed office mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, and communicate instructions.
- Processed invoices.
- Arranged office equipment repair and maintenance with vendors.
- Submit Long Term Care forms monthly.
- Reconciled company credit card monthly.
- Ordered office supplies.
- ACH.
- Entered payments in computer systems/two locations.
- Completed check request forms and entered to ensure payment to entertainers.
- Other duties to keep office and other departments running smoothly.
Customer Service/Manager on Duty
Red Wing YMCA
Red Wing , MN
2002.11 - 2014.10
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Answered phone calls
- Processed payments
- Signed members up for activities as needed
- Submit monthly visit information to Insurance Companies
- Balanced cash drawer nightly
- Lock building at night
Education
High School Diploma -
Red Wing Central High School
Red Wing, MN06.1986
Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- Document and File Management
- Appointment Coordination
- Multi-Line Telephone Systems
- Cash Deposit Preparation
- Mail Management
- Invoice Processing
Timeline
Office Manager
Law Office
2021.10 - 2022.04
Administrative Assistant
Deer Crest
2015.03 - 2021.09
Customer Service/Manager on Duty
Red Wing YMCA
2002.11 - 2014.10
High School Diploma -
Red Wing Central High School
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