Melissa Haidt

Major Duties

* Oversees the daily operation of the property and monitors the work completed by the property staff.

* Monitors and processes rent collections.

* Implements follow through with delinquent account procedures, including evictions and bad debt write offs.

* Monitors, updates and maintains an accurate waitlist for apartments in accordance with governing regulations.

* Oversees and assists with the processing of applications including all required verifications.

* Prepares annual budget for Regional Director’s review.

* Monitors expenditures to keep in compliance with established budget.

* Prepares monthly financial and variance reports.

* Maintains petty cash account and performs monthly reconciliation.

* Assists Regional Director with capital planning for the property.

* Completes weekly, monthly, quarterly and year-end reports, as required.

* Issues purchase orders as required for review and approval of Regional Director.

* Approves accounts payable vouchers for payment weekly.

* Coordinates and monitors apartment make-ready procedures.

* Maintains professional and positive relationships with agencies, owners/boards and public officials.

* Attends owner/board meetings, as required.

* Markets and leases property according to Company policies and applicable state and federal laws.

* Develops marketing program, monitors trends in the market and determines frequency and advertising needs, prepares advertising copies for newspapers and other media and maintains advertising log.

* Resolves resident problems, conflicts, and lease violations and documents these activities.

* Consults with legal counsel and attends court hearings as needed. 21. Walks the property daily to ensure it is maintained in a clean, safe and attractive manner at all times.

* Conducts periodic and consistent inspections of the property.

* Prepares the property for any audits or inspections.

*Reports major emergencies or incidents to the Regional Director and corporate office and completes and submits Incident Reports as needed.

* On-call 24/7 in the event of a major emergency (fire, flood, violent crime, etc.) that cannot be managed by the employee on-call. Responds to the property within 30 minutes in the case of such an emergency.

* Maintains current industry certifications, as required.

* Stays current on industry trends and changes in regulatory regulations. * Monitors staff compliance with Fair Housing, OSHA, MSDS, employee safety policy and other applicable codes and regulations.

* Reviews, adjusts and approves payroll for all employees.

* Coordinates and provides regular training and professional development for the team and assesses performance regularly.

* Maintained 90% - 100% closing and renewal ratios

* Increased property income by 17% or more annually for 3 years consecutively

* Collected over $330,000.00 in CERA for property income during pandemic

* Directed Advertising/Marketing to initiate traffic and sales

* Monitored Social Media venues

* Inspected property show trails, vacant units, arranging for required repairs

* Meeting with prospects, showing amenities and units; assessing their applications in accordance with Fair Housing laws

* Executing, filing leases and all court documentation for eviction procedures

* Organizing Events for prospective and current residents

* Overseeing financial processes - verifying renters income, processing monthly rent payments, bank deposits, collection procedures, and executing legal default protocols

* Continued education regarding City, State, and Federal Fair Housing laws and eviction practices

* Maintaining reports pertaining to financial status, occupancy, closing ratios, expiring leases

* Training office staff - protocol, etiquette, safety and documentation

* Work with government agencies to collect funding - CERA, Urban League, Salvation Army, Kent Community Action and DHHS

* Entering work order requests and assisting with maintenance organization/prioritization

* Communication and scheduling with vendors

* Overseeing all resident correspondence, resident retention and renewal processes

* Addressing resident issues and complaints

* Initializing entry of purchase orders

• Listing current and predictable vacancies on all pertinent platforms.
• Scouting for prospective lessees.
• Directing guided tours of each rental.
• Crafting snag lists in consultation with lessees.
• Drafting and signing legally sound and detailed lease agreements.
• Scheduling property-related maintenance, as needed.
• Addressing and recording all rule violations.
• Renewing lease agreements, if desired.
• Negotiating the updated features of applicable lease agreements.
• Performing relevant inspections prior to returning lessees' deposits.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Resolved customer problems and complaints.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Painted indoor areas such as hallways, bathrooms, and lobbies.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Operated power sprayers and hand tools to prepare and paint large areas.