Overview
Work History
Education
Skills
Timeline
Generic

Melissa Haines

Rising Sun,MD

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Oxford Veterinary Hospital
Oxford, PA
12.2013 - Current
  • Managed customer inquiries and resolved issues efficiently, ensuring high levels of satisfaction.
  • Trained and mentored new team members on best practices in customer service protocols
  • Coordinated with veterinary staff to streamline appointment scheduling and patient follow-ups.

product knowledge and customer service skills.

  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed customer inquiries and resolved issues to enhance client satisfaction.
  • Provided detailed information on veterinary services and procedures to educate clients.
  • Maintained accurate patient records using electronic health record systems.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Participated in training programs to enhance product knowledge and customer service skills.

Equine Veterinary Technician

UEA
Oxford, PA
03.2008 - 03.2011

Equine radiography assistance portable x-ray equipment setup

• Set up portable x-ray equipment at veterinary clinics and farm locations.

Assisted with equine radiographs by positioning plates and supporting proper horse placement.

• Assisted veterinarians with imaging for injuries, lameness evaluations, and sales exams.

• Horse handling and restraint

  • Managed medications, supplies, and vaccine preparation in the equine field service vehicle for scheduled farm calls.

Owner/Equine Facility Manager

Self-employeed
Elkton, MD
06.2004 - 03.2007
  • Managed facility operations, ensuring compliance with safety regulations and standards.
  • Provided daily care and feeding for horses, ensuring nutritional needs were met.
  • Maintained clean and safe living environments for horses, enhancing overall health and well-being.
  • Monitored horse behavior and health, identifying potential issues early for timely intervention.
  • Developed feeding schedules and routines to streamline operations while promoting horse wellness.
  • Started and trained young horses for eventing prospects.
  • Coordinated transportation logistics for horses attending off-site events or moving between facilities.
  • Instructed students in basic riding skills and foundational training for lower-level Eventing.

Piece Parts Inspector

W.L. Gore
Elkton, MD
02.2001 - 06.2004
  • Inspected materials and components for compliance with quality standards.
  • Utilized precision measurement tools to assess product specifications.
  • Identified defects and documented findings for continuous improvement initiatives.

Thoroughbred Track-side Groom

Klobia Carroll
Fair Hill , Md
03.1994 - 01.2001
  • Maintained and disinfected stables, mucked regularly, and organized feed and bedding to ensure a clean environment.
  • Groomed horses, ensuring proper coat care and hygiene.
  • Monitored horse health, promptly reporting any signs of distress or illness.
  • Assisted in breaking and starting young horses for the track.
  • Prepared horses for training and race days, leading them to the track for races and cooling them down.

Education

High School Diploma -

Elkton High School
Elkton, MD

Skills

  • Communicated effectively with clients to ensure their needs were met and expectations exceeded
  • Collaborated closely with team members and clients, fostering a positive and productive environment
  • Demonstrated flexibility and a proactive attitude, taking on additional tasks wherever needed
  • Ensured clients were fully informed about their pets’ care, offering clear guidance, resources, and follow-up to meet all their needs
  • Applied critical thinking to analyze client needs and develop tailored solutions, improving both customer satisfaction and efficiency
  • Performed precise data entry for client records, ensuring accuracy and efficiency
  • Maintained thorough documentation of all services provided, keeping clear and organized records
  • Built trusted client relationships, becoming the go-to resource for their ongoing needs and guidance

Timeline

Customer Service Representative

Oxford Veterinary Hospital
12.2013 - Current

Equine Veterinary Technician

UEA
03.2008 - 03.2011

Owner/Equine Facility Manager

Self-employeed
06.2004 - 03.2007

Piece Parts Inspector

W.L. Gore
02.2001 - 06.2004

Thoroughbred Track-side Groom

Klobia Carroll
03.1994 - 01.2001

High School Diploma -

Elkton High School
Melissa Haines