Melissa Haines

• Managed customer inquiries and resolved issues efficiently, ensuring high levels of satisfaction.
• Trained and mentored new team members on best practices in customer service protocols
• Coordinated with veterinary staff to streamline appointment scheduling and patient follow-ups.

product knowledge and customer service skills.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Managed customer inquiries and resolved issues to enhance client satisfaction.
• Provided detailed information on veterinary services and procedures to educate clients.
• Maintained accurate patient records using electronic health record systems.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Participated in training programs to enhance product knowledge and customer service skills.

Equine radiography assistance portable x-ray equipment setup

• Set up portable x-ray equipment at veterinary clinics and farm locations.

Assisted with equine radiographs by positioning plates and supporting proper horse placement.

• Assisted veterinarians with imaging for injuries, lameness evaluations, and sales exams.

• Horse handling and restraint

• Managed medications, supplies, and vaccine preparation in the equine field service vehicle for scheduled farm calls.

• Managed facility operations, ensuring compliance with safety regulations and standards.
• Provided daily care and feeding for horses, ensuring nutritional needs were met.
• Maintained clean and safe living environments for horses, enhancing overall health and well-being.
• Monitored horse behavior and health, identifying potential issues early for timely intervention.
• Developed feeding schedules and routines to streamline operations while promoting horse wellness.
• Started and trained young horses for eventing prospects.
• Coordinated transportation logistics for horses attending off-site events or moving between facilities.
• Instructed students in basic riding skills and foundational training for lower-level Eventing.

• Inspected materials and components for compliance with quality standards.
• Utilized precision measurement tools to assess product specifications.
• Identified defects and documented findings for continuous improvement initiatives.

• Maintained and disinfected stables, mucked regularly, and organized feed and bedding to ensure a clean environment.
• Groomed horses, ensuring proper coat care and hygiene.
• Monitored horse health, promptly reporting any signs of distress or illness.
• Assisted in breaking and starting young horses for the track.
• Prepared horses for training and race days, leading them to the track for races and cooling them down.