Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Melissa Hale

Bardwell,KY

Summary

Dynamic insurance sales professional with a proven track record at Progressive, excelling in operations management and client relations. Skilled in developing tailored insurance solutions and enhancing customer satisfaction. Recognized for exceeding sales goals through strategic upselling and effective communication, demonstrating a strong commitment to continuous improvement and team collaboration.

Overview

34
34
years of professional experience

Work History

Multi Product Insurance Sales Agent Specialist

Progressive
Mayfield Village - Work From Home, OH
10.2023 - Current
  • Maintained positive relationships with staff and management to foster collaboration.
  • Set specific project goals to measure progress and evaluate outcomes effectively.
  • Determined consumer needs to develop appealing products and services for broader markets.
  • Promptly identified customer needs to enhance satisfaction and retention.
  • Conducted regular meetings with staff to review progress and address concerns.
  • Coordinated with departments to ensure efficient workflow and process optimization.
  • Performed quality assurance testing on newly developed software applications.
  • Exceeded company sales goals for new policies through strategic upselling initiatives.

Office Manager

State Farm
Benton, KY
02.2020 - 10.2023
  • Educated customers on plan features, pricing, and importance of adequate coverage.
  • Developed and implemented tailored insurance plans based on individual needs.
  • Scheduled meetings with prospective clients to present available products and services.
  • Explained complex insurance terms in simple language for better understanding.
  • Analyzed claims data to identify improvement areas for policyholder protection.
  • Resolved customer complaints promptly to sustain high satisfaction levels.
  • Conducted research on competitive rates and benefits from other providers.
  • Generated reports detailing sales activities and progress towards goals.

CFO/General Manager/Operator

Ponderosa Steakhouse
Benton, KY
09.2001 - 01.2020
  • Maintaining a safe, secure, and healthy facility environment at all times by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; which includes but is not limited to ensuring employees are properly trained in food service standards, recipe compliance, and Serv-Safe standards.
  • Establishes restaurant business plans by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, and preparing financial P&L reports, sales projections, analyses, and estimates.
  • Controlled purchases and inventory by basing purchases on estimated sales, negotiating prices, and contracts with suppliers. Responsible for maintaining relationships with suppliers and implementing a preferred supplier list based on cost, customer service, delivery times, and how the product shows up at the back door. Implemented usage reports, which allow for a reduction in inventory on hand, contributing to additional cash flow.
  • Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees and management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policy and procedure.
  • Responsible for cost accounting, developing budgets, financial planning and strategy, decision making, process improvement, strategic planning, verbal communications, guest-focused management proficiency, managing profitability, maintenance schedules, quality, service, and commitment.
  • I became a member of the $1 million-dollar club in 2006 for having five straight years of sales of over $1 million.
  • The highest sales year for one store was 1.65 million.
  • Received many marketing achievement awards from Homestyle Dining (parent company), Plano, Texas.
  • 2015 Franchisee and General Manager of the Year.

General Manager

Rodney’s IGA Grocery Store Chain
Benton, KY
10.1991 - 09.2001
  • Managed daily operations across two to three store locations, ensuring optimal performance.
  • Developed and retained a skilled workforce of 50+ employees, including department managers.
  • Implemented effective visual merchandising strategies that enhanced product presentation.
  • Resolved customer complaints through thorough investigations and effective communication.
  • Processed sales transactions accurately and efficiently, enhancing overall customer experience.
  • Directed marketing initiatives that aligned with brand standards to boost sales.
  • Delegated tasks based on employee strengths, ensuring efficient workflow during shifts.
  • Maintained loss prevention measures, monitoring premises for security risks.

Teller

Regions Bank
Benton, KY
05.1996 - 01.1998
  • Enhanced customer confidence through active listening and constructive feedback.
  • Processed an average of 250 daily transactions with accuracy and efficiency.
  • Established trusting relationships with clients regarding banking transactions.
  • Maintained professional and friendly interactions with customers.
  • Received and processed loan payments while ensuring adherence to policies.
  • Educated customers on various product and service offerings.
  • Balanced cash drawer, vault, and ATM daily to ensure accountability.
  • Performed troubleshooting diagnoses on ATM issues effectively, contributing to operational continuity.

Education

High School Diploma - Marketing/General Studies

Marshall County High School
Benton, KY
01.1994

Some College (No Degree) - Business Management/Marketing

Paducah Community College
Paducah

Skills

  • Operations management
  • Records maintenance
  • Effective communication
  • Continuous improvement
  • Quick learning
  • Results orientation
  • Guest service focus
  • Microsoft Office proficiency
  • Computer literacy
  • Training and development
  • Financial processing and records
  • Payroll and GL accounting
  • Policy writing
  • Claims processing
  • Team collaboration
  • Conflict resolution
  • Project management
  • Time management
  • Policy management expertise
  • New policy quotations
  • Team training and development
  • Large account management
  • Licensed insurance agent
  • Insurance practices
  • New agent training

Activities

  • Public Relations Officer Marshall County Rescue Squad 501C3 Volunteer Organization
  • Marshall County Chamber of Commerce Board Member 2 consecutive terms
  • Marshall County Sanitation District 2 Board Member
  • Helped to pass budget to allow for new lift station to be put in which would service our local high school along with approximately 5000 new residential customers allowing more revenue for our county.
  • 2015 Franchisee/Operator of the Year
  • Marketing Committee Member/Homestyle Dining Plano Texas
  • Helped to establish annual Marketing Calendars while working closely with the company, marketing, vendors and food suppliers to accomplish successful campaigns along with cost saving initiatives.

References

References available upon request.

Timeline

Multi Product Insurance Sales Agent Specialist

Progressive
10.2023 - Current

Office Manager

State Farm
02.2020 - 10.2023

CFO/General Manager/Operator

Ponderosa Steakhouse
09.2001 - 01.2020

Teller

Regions Bank
05.1996 - 01.1998

General Manager

Rodney’s IGA Grocery Store Chain
10.1991 - 09.2001

High School Diploma - Marketing/General Studies

Marshall County High School

Some College (No Degree) - Business Management/Marketing

Paducah Community College

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