Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Melissa Hall

New Rochelle,NY

Summary

A dependable and organized Customer Service Representative with top-notch skills in oral and written communication, able to handle multiple priorities with a positive attitude and providing excellent customer service through giving customized tailored solutions Capable of doing fast-paced work and connecting with people resulting in repeat business.

Overview

19
19
years of professional experience

Work History

Customer Service Rep

Funfuzion
New Rochelle , NY
01.2019 - 03.2021
  • Fun Fusion indoor playground
  • Operating cash register and barcode scanner to process customer
  • Demonstrated product options and explained use and features to customers
  • Calculated pricing applied discounts and collected payments to process transactions
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
  • Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

Deli Clerk

Stop&Shop
New Rochelle , NY
10.2018 - 02.2020
  • Prepared orders by slicing, weighing, packaging, and pricing meats, and cheeses
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product
  • Availability
  • Created aesthetically pleasing food arrangements for special orders and party trays
  • Maintained work areas in a clean, neat, and sanitized manner to reduce the potential illness or injury
  • Keep utensils, dishes, and glasses clean and ready for customer use.
  • Inspected kitchen equipment and appliances multiple times per week to verify functional operation
  • Made food according to standard recipes with requested changes for customer satisfaction.

BANQUET SERVER

RADISSON HOTEL
New Rochelle , NY
06.2016 - 02.2020
  • Greeted guests in a pleasant and courteous manner
  • Skillfully anticipated and addressed guests’ service needs
  • Assisted servers and dining room hosts and quickly responded to guests’ needs.
  • Arranged linens and table settings according to seating plan and event theme
  • Prepared serving and appetizer trays and set tables at diverse events
  • Answered guest questions about event plans and food service choices
  • Executed synchronized meal service simultaneously serving multiple guests
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Sales Associate

Walmart
White Plains, NY
04.2016 - 09.2018
  • Open and maintain customer accounts by recording account information
  • Resolved product or service Problems
  • Always ensured excellent customer service
  • Enhanced sales by implementing merchandising and promotional improvements
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
  • Solved customer challenges by offering relevant products and services

LABORER

GLEN ISLAND PARK
New Rochelle , NY
07.2013 - 03.2016
  • Communicated with team members to coordinate efficient, safe work and meet job schedules
  • Monitored and supported site safety initiatives to protect team members and prevent accidents
  • Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies
  • Performed general housekeeping and cleaning tasks

Office Clerk

C&C TOURS
New Rochelle , NY
12.2006 - 05.2013
  • Managed receptionist area, including greeting customers
  • Managed daily office operations, and equipment
  • Managed all incoming and outgoing correspondence demonstrated excellent verbal and written communication skills.
  • Verified cards, gave change, and collected and processed transactions
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

High School Diploma -

New Rochelle High School
New Rochelle, NY
06.1988

Associate of Science - Legal Studies

Post University
Waterbury, CT
12.2023

Skills

  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upselling Products and Services

Timeline

Customer Service Rep

Funfuzion
01.2019 - 03.2021

Deli Clerk

Stop&Shop
10.2018 - 02.2020

BANQUET SERVER

RADISSON HOTEL
06.2016 - 02.2020

Sales Associate

Walmart
04.2016 - 09.2018

LABORER

GLEN ISLAND PARK
07.2013 - 03.2016

Office Clerk

C&C TOURS
12.2006 - 05.2013

High School Diploma -

New Rochelle High School

Associate of Science - Legal Studies

Post University

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Melissa Hall