Melissa Hall
St. Petersburg,FL
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
8
8
years of professional experience
Work History
Senior Record Specialist
Pinellas County Clerk Of The Circuit Court
01.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Business Management
Florida Memorial Universary
Miami, FL04-1988
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Coaching and mentoring
- Knowledge sharing
- Time management
- Problem-solving
- Multitasking
- Quality assurance
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Problem-solving abilities
- Teamwork
- Team leadership
- Effective communication
Timeline
Senior Record Specialist
Pinellas County Clerk Of The Circuit Court
01.2017 - Current
Bachelor of Science - Business Management
Florida Memorial Universary
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