MELISSA HALL
Brooklyn,New York
Summary
Over 8 years of experience with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Track record of fostering collaborative environments and achieving high-impact results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Manager Radiation Oncology
Kings County Hospital
11.2024 - Current
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Mentored junior staff members for skill development and career progression within the organization.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Passionate about learning and committed to continual improvement.
Radiology Manager
Mount Sinai Beth Israel
11.2022 - 11.2024
- Establishes major schedule, task assignments and allocation of manpower, space and equipment to ensure conformance with departmental goal and objectives
- Managed a staff of 35+ technical and non-technical
- Administers departmental contracts and grants in accordance with MSMC policies and sponsors requirements regarding the maintenance of records, controls and conditions governing expenditure funds
- Recommends changes in operational policies and procedures to ensure the compliance with the organization guidelines
- Ensures activities are in compliance with federal, state and local regulations and /or guidelines
- Assists in the determination of fiscal requirements and prepare budgetary recommendations; monitors, verifies and reconciles expenditure of budgeted funds
- Ensure the adherence to budget parameters
- Maintains liaison with all levels of administration, faculty and /or outside organizations to coordinate operational activities, to accomplish directives and to facilitate the resolution of problems
- Prepares operational and financial reports and analyses
- Setting Forth progress, adverse trends and appropriate recommendations or conclusions
- May serve as the department's liaison with administrative and professional staff regarding MSMC policies and procedures, personal administration, grant administration and budgetary preparation and control
- Interprets and administers personnel policies such as hiring, performance appraisals, and training, disciplining and salary recommendations
- Ensure compliance with federal, state and local regulations regarding equal pay and equal employment
- Assists in planning of short and long- range goals for department, unit or division
- Prepares and evaluates proposals to implement new programs and expand existing ones
- Takes lead in the implementation of quality assurance programs and monitoring activities to meet standards and regulations of accrediting agencies such as JCAHO, CARF and New York State and City Department
- Coordinated with other healthcare personnel to deliver quality patient care.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Developed departmental budget, effectively managing resources and minimizing operational costs.
- Enhanced departmental performance by providing ongoing staff training and development opportunities.
- Collaborated with IT specialists to develop electronic medical record systems specific to radiology needs, increasing data accessibility across multiple departments.
- Created strategic plans for the Radiology Department''s growth, identifying areas for potential expansion or technological advancements that would further improve patient care and departmental efficiency.
- Implemented quality assurance protocols to maintain the highest levels of accuracy in all imaging procedures.
- Improved patient satisfaction by streamlining radiology processes and implementing efficient scheduling systems.
- Reduced patient wait times by optimizing appointment scheduling and coordinating with referring physicians.
- Facilitated effective communication between radiology staff, patients, and other healthcare professionals.
Program Coordinator
Mount Sinai Hospital
09.2021 - 12.2022
- Susan and Leonard Inflammatory Bowel Disease Clinical Center, Effective planning, Gaining Resilience through Transitions (GRITT - IBD) Sub - specialty Medical Home Program COMPASS Early Intervention in IBD Program
- Manage calendar of 6 clinical providers (nutrition, social work, health psychologist and pharmacy) while making complex scheduling arrangements involving multiple parties
- Interacts professionally with complex medical patients, many of whom have comorbid psychological concerns; creates a warm and safe space for patients to share their goals for treatment, ensures patient ends intake encounter with hope and optimism
- Intake, outreach and triage of a high volume of patients referred to GRITT and COMPASS programs, high patient and provider satisfaction ratings
- Prepares, manages, and tracks all patient documents to ensure compliance and minimize errors
- Contributes to team effort by accomplishing related results as needed
Office Coordinator
Kings County Hospital NYCHHC
08.2020 - 08.2021
- Coordinated the Bariatric and General Surgery Clinic Division Managed four providers clinic and six surgeries per week in efforts to develop improve and sustain transitions of care between the hospital and community - based primary care practices and other facilities
- Managed patient flow in general surgery bariatric surgery and all nutrition clinics
- Facilitated communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care
- Managed and coordinated all documents obtained from Bariatric department for certification of Center of Excellence
- Informed the patient on financial aspects of care and linking patient to financial resources as needed
- Communicated with patients and referring physicians to verify insurance and all demographic information in EPIC and for pre - registration and appointments
- Coordinated patient appointments and provided information for hospital admissions surgical procedures, and other inquiries to physicians and community groups as requested
- Maintained responsibility for clerical and related activities by processing, recording, and maintaining records, furnishing information and reports
Education
MBA - Organizational Management
Eastern University
03-2025
Bachelor of Administration - Healthcare Management Systems
Metropolitan College of New York
09-2002
Associate Degree - Office Technology
Long Island Business Institute
07-2019
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Documentation and reporting
- Operations planning
- Data analytics
- Troubleshooting and problem resolution
- Organizational improvement
- Teamwork and collaboration
- Team leadership
- Employee coaching and mentoring
- Performance tracking and evaluation
Certification
- Six Sigma Certification White Belt
Timeline
Senior Manager Radiation Oncology
Kings County Hospital
11.2024 - Current
Radiology Manager
Mount Sinai Beth Israel
11.2022 - 11.2024
Program Coordinator
Mount Sinai Hospital
09.2021 - 12.2022
Office Coordinator
Kings County Hospital NYCHHC
08.2020 - 08.2021
- Six Sigma Certification White Belt
MBA - Organizational Management
Eastern University
Bachelor of Administration - Healthcare Management Systems
Metropolitan College of New York
Associate Degree - Office Technology
Long Island Business Institute
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