Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Melissa Hall

Indian Lake,NY

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

39
39
years of professional experience

Work History

Office Manager

Ballston Lake Gutters, Inc.
Ballston Spa, NY
10.2023 - Current
  • Answered phone calls and responded to emails
  • Scheduled work for the installers
  • Submitted Payroll & 401K weekly
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Maintained organized filing system of paper and electronic documents.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Housekeeping/Receptionist

Garnet Hill Lodge
North River, NY
09.2016 - 04.2023
  • Answered and directed incoming calls using multi-line telephone system.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Developed and implemented a comprehensive training program for housekeeping staff.
  • Informed housekeeping staff when rooms needed servicing or cleaning.
  • Enforced safety regulations among housekeeping staff while on duty.
  • Performed light housekeeping duties, such as laundry and cleaning.
  • Inspected each room after housekeeping staff completed their work.
  • Performed light housekeeping duties related to client care.
  • Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
  • Stocked supply closets with necessary items for housekeeping staff.
  • Adhered to all housekeeping policies and procedures.

Secretary

New York State Taxation And Finance
Albany, New York
09.1985 - 01.2014
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Provided administrative support to the Office Manager and other staff members.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Assisted with accounts receivable and accounts payable functions.
  • Handled confidential documents with discretion.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Produced and distributed memos, newsletters, and other forms of communication.

Education

High School Diploma -

Schalmont High School
Schenectady, NY
06-1985

Skills

  • Billing
  • Bookkeeping
  • Scheduling
  • Policy and procedure modification
  • Customer service
  • Mail handling
  • Data entry
  • Account reconciliation

Affiliations

  • Volunteer firefighter
  • I like to bowl
  • I like doing fundraisers
  • I like crafting

Accomplishments

  • Voted Firefighter of the Year
  • Serviced as the first female officer - 2nd Assistant Chief - of the Mariaville Vol Fire Department

Timeline

Office Manager

Ballston Lake Gutters, Inc.
10.2023 - Current

Housekeeping/Receptionist

Garnet Hill Lodge
09.2016 - 04.2023

Secretary

New York State Taxation And Finance
09.1985 - 01.2014

High School Diploma -

Schalmont High School

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Melissa Hall