Melissa Hall
Greencastle
Summary
Proven Information Systems Application Analyst at Hendricks Regional Health, adept in application integration and fostering customer support excellence. Spearheaded cross-functional collaborations for enhanced business processes, mentored with a focus on application security, and led initiatives that significantly improved end-user satisfaction and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Systems Application Analyst
Hendricks Regional Health
01.2018 - Current
- Collaborate with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Mentored junior team members by providing guidance on best practices and navigating complex organizational structures.
- Engage in continuous professional development opportunities to stay current on best practices for application development.
- Provide exceptional end-user support, resolving technical issues quickly and efficiently.
- Train end users on best practices as well as how to maintain the basics of applications.
Patient Financial Services Manager
Hendricks Regional Health
03.2017 - 01.2018
- Cultivated strong relationships with external partners such as collection agencies and legal counsel to facilitate effective debt recovery efforts while maintaining ethical standards.
- Managed, supported, and encouraged 20 associates to provide excellent customer service as well as efficiently meet daily billing quotas.
- Collaborated with clinical departments to optimize workflows for better coordination between healthcare providers and financial services teams.
- Oversaw the annual budgeting process for the Patient Financial Services department, ensuring adequate resource allocation for optimal performance throughout the year.
Refund and Billing Specialist
Hendricks Regional Health
02.2001 - 03.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
High School Diploma -
North Putnam High School
Roachdale, INSkills
- Customer support
- Application integration
- Business process improvement
- Application analysis
- Application security
Certification
Workday Security Pro
Timeline
Information Systems Application Analyst
Hendricks Regional Health
01.2018 - Current
Patient Financial Services Manager
Hendricks Regional Health
03.2017 - 01.2018
Refund and Billing Specialist
Hendricks Regional Health
02.2001 - 03.2017
High School Diploma -
North Putnam High School
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