Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Hall

New Rochelle,USA

Summary

Ambitious recent graduate with an AS in Management and over 4 years of customer service management experience. Skilled in leading teams, improving customer satisfaction, and addressing challenges to provide excellent customer service. Exceptional leadership, communication, and interpersonal skills driving eagerness to apply abilities and achieve success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Fun Fuzion indoor Amusement
01.2018 - 10.2024


  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Sales Associate Supervisor

Walmart
12.2015 - 10.2018
  • Educated over 25 new customer service agents with training and coaching on customer service standards and practices.
  • Resolved customer complaints with empathy and understanding, resulting in higher customer satisfaction rates.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Front Office Clerk

C&C Tours
01.2012 - 11.2015
  • Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
  • Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.

Education

Associate of Science - Business Management

Post University
Waterbury, CT
05.2024

Skills

  • Proficient in managing multiple tasks
  • Client support
  • Proficient in Microsoft Office
  • Effective problem resolution
  • Flexible team member
  • Effective team management
  • Strong organizational skills

Certification


  • Food Handler Training Course, ANAB - [01/2024 -01/2027]

Timeline

Customer Service Manager

Fun Fuzion indoor Amusement
01.2018 - 10.2024

Sales Associate Supervisor

Walmart
12.2015 - 10.2018

Front Office Clerk

C&C Tours
01.2012 - 11.2015

Associate of Science - Business Management

Post University

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