Melissa M. Halliday
Zebulon,NC
Summary
Dynamic and results-oriented professional with extensive experience at Duke University Health System, adept in innovative problem-solving and effective communication. Excelled in multidisciplinary collaboration, leading to significant improvements in patient care and safety. Skilled in mentoring and team leadership, consistently achieving and surpassing health system dynamics and quality assurance goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Hospital Operations
Duke University Health System
Durham, NC
11.2020 - Current
- Investigated patient/visitor concerns
- Addressed interdepartmental issues
- Evaluated safety/risk management issues
- Communicated issues to the administrative team
- Collaborated with clinical and support staff
- Assisted with new employee onboarding
Operations Administration Team, Team Assist
Duke University Health System
Durham, NC
05.2020 - 11.2020
- Assisted OA team with daily duties
- Investigated patient/visitor concerns
- Addressed interdepartmental issues
- Evaluated safety/risk management issues
- Collaborated with clinical and support staff
RN-CN III
Duke University Health System
Durham, NC
11.2011 - 11.2020
- Charge Nurse and Preceptor in Pediatric & Congenital Cardiac Cath & Electrophysiology Lab
- Managed clinical applications and databases
- Collaborated with interdisciplinary teams
Team Coordinator/Developer: PPE Observer Team (Interim)
Duke University Health System
Durham, NC
04.2020 - 05.2020
- Developed and implemented PPE Observer role during COVID-19
- Coordinated PPE staffing needs
- Mentored and coached PPE observers
- Planned and scheduled PPE observers
- Arranged orientation and education for PPE observers
Interim Clinical Lead-Pediatric & Congenital Cardiac Cath & Electrophysiology Lab
Duke University Health System
Durham, NC
05.2016 - 07.2017
- Planned and coordinated clinical requirements
- Mentored and coached staff
- Implemented new processes and provided education
Registered Nurse: PICU, Travel RN
Valley Children's Hospital
Fresno, CA
12.2009 - 10.2010
- Provided care for critically ill pediatric patients
- Maintained a safe work environment
- Provided family-centered care
Registered Nurse: PICU
UNC Health Care System
Chapel Hill, NC
09.2007 - 12.2009
- Provided care for critically ill pediatric patients
- Collaborated with interdisciplinary healthcare professionals
Registered Nurse: CICC
UNC Health Care System
Chapel Hill, NC
08.2004 - 09.2007
- Provided care for pediatric patients with congenital heart disease
- Collaborated with interdisciplinary healthcare professionals
Education
Master's in Business Administration - Healthcare Administration
University of North Carolina Pembroke
05-2027
Bachelor of Science - RN-BSN
Appalachian State University
Boone, NC01.2019
Associate of Science - Nursing-ADN
Durham Technical Community College
Durham, NC01.2004
Skills
- Autonomous Task Management
- Multidisciplinary collaboration
- Innovative problem-solving
- Knowledge of health system dynamics
- Effective communication
- Quality assurance
- Critical thinking
- Mentoring and coaching
- High motivation
- Data gathering and processing
- Customer service
- Time management
- Verbal and written communication
- Policy implementation
- Expectation setting
- Data analysis
- Budget control
- Conflict resolution
- Team leadership
Websites
Certification
- Certified Pediatric Nurse (CPN)
- Basic Life Support (BLS)
Projects
Creation of an online resource tool for the OA team Redesign of hospital bed-flow process Management of departmental database and report redesign Clinical Liaison during the implementation of new information systems Collaboration on the redesign and reporting site for the Operations Administration Team Collaboration and development of educational standards and practices
Degree
BSN, RN, CPN
Professional Development
- Member of the Society of Pediatric Nurses
- DUHS Downtime Oversite Committee Member
- DUH Cardiac Monitoring Committee Member
- Member, Workplace Violence Committee
- DUHS: Downtime Paperwork Steering Committee
- Patient and Behavioral Response Oversight Committee Member
References
References available upon request.
Timeline
Manager, Hospital Operations
Duke University Health System
11.2020 - Current
Operations Administration Team, Team Assist
Duke University Health System
05.2020 - 11.2020
Team Coordinator/Developer: PPE Observer Team (Interim)
Duke University Health System
04.2020 - 05.2020
Interim Clinical Lead-Pediatric & Congenital Cardiac Cath & Electrophysiology Lab
Duke University Health System
05.2016 - 07.2017
RN-CN III
Duke University Health System
11.2011 - 11.2020
Registered Nurse: PICU, Travel RN
Valley Children's Hospital
12.2009 - 10.2010
Registered Nurse: PICU
UNC Health Care System
09.2007 - 12.2009
Registered Nurse: CICC
UNC Health Care System
08.2004 - 09.2007
Master's in Business Administration - Healthcare Administration
University of North Carolina Pembroke
Bachelor of Science - RN-BSN
Appalachian State University
Associate of Science - Nursing-ADN
Durham Technical Community College
Similar Profiles
Karen L. GraceKaren L. Grace
Assistant Research Practice Manager at Wake County Community Research Program, Duke Cancer Institute Duke University Health SystemAssistant Research Practice Manager at Wake County Community Research Program, Duke Cancer Institute Duke University Health System
Lashundra Ransom BSN,RNLashundra Ransom BSN,RN
Clinical Research Nurse Coordinator at Duke University Health System |Safari HealthClinical Research Nurse Coordinator at Duke University Health System |Safari Health
Brittany ParedesBrittany Paredes
Organ Acquisition Coordinator at Duke University Health SystemOrgan Acquisition Coordinator at Duke University Health System
Jada T. SquireJada T. Squire
Patient Service Associate at Duke University Health SystemPatient Service Associate at Duke University Health System
Nakeha TaylorNakeha Taylor
Regional Human Resources Manager at The Budd GroupRegional Human Resources Manager at The Budd Group