Melissa Hammond
Climax,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Program Director
Classical Conversations
Richland, MI
06.2023 - Current
- Created and implemented new policies and procedures for the program.
- Conducted needs assessments and developed program objectives.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Developed strategies to increase public awareness of the organization's services.
- Maintained communication with clients throughout their involvement in the program.
- Devised evaluation strategies to monitor performance and determine need for improvements.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Program Director
Classical Conversations
Marshall, MI
06.2015 - 05.2019
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Reviewed existing programs and identified areas of improvement.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Developed strategies to increase public awareness of the organization's services.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Met regularly with support representative to make program adjustments and assess progress.
Directors Assistant
Classical Conversations
Marshall, MI
08.2013 - 05.2015
- Assisted Director in the development of long-term strategies and goals for the organization.
- Compiled reports, presentations, and other documents as requested by Director.
- Coordinated with staff members to ensure smooth operations throughout department.
- Attended conferences, seminars, and industry events.
- Monitored progress of ongoing projects and reported findings to Director.
- Resolved conflicts between staff members in a professional manner.
- Ensured compliance with company policies, procedures, and regulations.
- Greeted visitors on premises upon arrival of the Director.
- Responded promptly to inquiries from customers or clients via phone or email.
- Displayed high energy and commitment in running program.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Researched and prepared information for presentations.
Education
High School Diploma -
Family Altar Christian School
Battle Creek, MI06-1996
Skills
- Teamwork And Collaboration
- Program Leadership
- Proactive Mindset
- Workshop Coordination
- Event And Meeting Scheduling
- Customer Management
- Research
- Task Delegation
- Program Planning
- Customer Relations
- Customer service-driven
References
References available upon request.
Timeline
Program Director
Classical Conversations
06.2023 - Current
Program Director
Classical Conversations
06.2015 - 05.2019
Directors Assistant
Classical Conversations
08.2013 - 05.2015
High School Diploma -
Family Altar Christian School