Melissa Hammons
Stevenson,AL
Summary
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Caregiver
Self Employed
Winchester, TN
10.2021 - 03.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
Accountant
Harbin Ford
Scottsboro, AL
06.2019 - 10.2019
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Performed general ledger reconciliations on a timely basis.
Customer Service Cashier
Home Depot
Scottsboro, AL
02.2019 - 05.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Teacher
Locust Grove Daycare
New Market, AL
09.2017 - 02.2018
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Customer Service Cashier
Home Depot
Scottsboro, AL
05.2015 - 03.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
Cashier
Dennis Foodland
Grant, AL
09.2013 - 09.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Penn Foster
Scranton, PA05-2015
Skills
- Progress Documentation
- Compassionate Client Care
- Patient Companionship
- Documentation
- Mobility Assistance
- Basic Housekeeping
- Meal Preparation
- Medication Administration
- Flexible Schedule
- Patient Care
- Elderly Care
- COVID-19 Safety Policies
- Records Maintenance
- Relationship Building
- Client Transportation
- Personal Hygiene Assistance
- Records Management
- Multitasking and Organization
- Dependable and Responsible
- Housekeeping
- Direct Patient Care
- Emotional Support
- Compassionate Care
- Respectful and Compassionate
- Supportive Companionship
- Cash Register Operation
- Returns Processing
- Customer Service
- Customer Assistance
- ID Verification
- Cash Handling
- Payment Processing
- Payment Collection
- Scanner Operations
- Guest Inquiries
- Cash Management
- Issue Resolution
- Customer Relations
- Credit and Cash Transactions
- Customer Service Excellence
- Cleaning and Sanitizing
- Guest Services
- Customer Complaint Resolution
- Check Processing
- Customer Inquiries
- Positive and Professional
- Customer Satisfaction
- Telephone Management
- Product Knowledge
- Study Skills Development
- Classroom Support
- Student Assessments
- Behavior Management
- Attendance Tracking
- Activity Implementation
- Student Supervision
- Student and Parent Relations
- Behavior Modeling
- One-On-One and Small Group Instruction
- Early Childhood Education
- CPR and First Aid
- Cash Flow Analysis
- Superior Attention to Detail
- Finance
- Administrative Support
- Quickbooks
- Strategic Planning
Other
- typing
- excel
- outgoing and in coming calls
- determined
- excels at written and oral communication
- adapts quickly and uses advanced problem solving skills
- organized
Timeline
Caregiver
Self Employed
10.2021 - 03.2023
Accountant
Harbin Ford
06.2019 - 10.2019
Customer Service Cashier
Home Depot
02.2019 - 05.2019
Teacher
Locust Grove Daycare
09.2017 - 02.2018
Customer Service Cashier
Home Depot
05.2015 - 03.2016
Cashier
Dennis Foodland
09.2013 - 09.2014
High School Diploma -
Penn Foster
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