Melissa Hanna
Chattanooga,TN
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses positive leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Driven to train staff and support management team to meet brand standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Manager
Southern Bread Panera
Chattanooga, TN And Dalton, GA
07.2025 - Current
- Supervise daily operations to ensure efficient service and quality standards.
- Train and mentor team members on brand standards and correct procedures.
- Implement strategies to optimize staff productivity to enhance speed of service during peak hours.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
- Conducted performance reviews to assess team effectiveness and identify training needs.
- Developed action plans to address customer feedback and improve service delivery.
- Led employee relations through effective communication, coaching, training, and development.
Service Manager/FOH
Logan’s Roadhouse
10.2024 - 07.2025
- Doing travel passes and table touches to insure guests are doing well
- Insure that hosts are greeting and thanking guests on their way in and out of the restaurant, keeping up with table bussing and making sure the seating flow is in harmony with the servers and kitchen
- Making sure the servers are following the script, asking for ID for all LBW sales, and offering top notch service
- Running the expo window during peak hours to insure the right food is going to the right place
- Applying any discounts or rewards on the POS
- Taking money from servers and bartenders at the end of their shifts, recording them in the DSR, counting bartenders drawers, petty cash and deposits at the end of the shift.
- Making sure food is being held at temp, is fresh and presentation is on point.
- Marketing trips delivering products and discount cards to various markets in the neighborhood to increase sales
- Holding contests among the servers to increase sales
- Contributing to meeting sales, food costs and labor
General Manager
Salsarita’s Mexican Grill
04.2024 - 10.2024
- Meet expectations of COGS - I was the first General Manager to accomplish this in over a year
- Meet expectations for labor
- Make sales projections and make schedule accordingly
- Manage both crew and management team including, but not limited to manager meetings, training, coaching and finding who works best in what position
Team Manager
Panera Bread Co.
Chattanooga, TN
09.2022 - 04.2024
- Run closing and opening shifts of up to 14 employees at a time
- Opening shifts include safe count, equipment inspection and set up, food prep and making sure the restaurant is ready for the Breakfast shift, including setting employees up for success
- Closing shift includes safe count, drawer count, closing paperwork, making sure all areas are clean and ready for the next day and checking all equipment for proper temps etc
- Training Specialist includes writing the employees schedules, guiding new employees through the training process, onboarding new employees, recognizing skills in seasoned employees that indicated they were ready to become trainers and then guiding them through that process
- Food Specialist includes doing a truck order, produce order and “pan up” for bakery products. This involves keeping track of daily and weekly pars, keeping inventory at peak levels, VTS success and keeping track of invoices and insuring products ordered were delivered in a safe and accurate way
- Hiring, coaching, training and letting employees go when necessary
- Keeping up with labor to ensure we have the right number of people on for the level of sales
- Maintaining and ensuring a safe and secure environment for both employees and customers.
- Inspire employees to reach their highest levels of service and to have a warm, fun approach to work
Assistant Manager
Jack’s Family Restaurant
Chickamauga and Fort Oglethorpe, GA
03.2022 - 09.2022
- Run shift as supervisor of up to 8 employees at a time
- Handle customer complaints and questions
- Efficient in the workings of all roles in both front and back of house operations
- ServSafe Certified and responsible for complying and enforcing safe food handling practices
- Responsible for and effective at meeting goals of speed and quality of service
- Running shifts successfully meeting goals of labor percentages
- Maintaining and accountable for the deposit of funds for sales during the supervised shift
- Keeping food costs at goal and accounting for waste, sales and inventory
Scheduling and Employee Manager
Worker Bees
Starkville, MS
04.2021 - 03.2022
- Schedule appointments for clients
- Schedule shifts for employees
- First contact for new clients/ estimates / client information intake / respond to client inquiries / follow ups
- Interior Office Maintenance
- Customer service in handling complaints and compliments
- Relaying client / employee info to appropriate staff
- COI and W-9 to clients as requested
- Drum up business
- Document / report client problems to CEO
- Ideas / feedback for company improvement / growth
Office Manager, Guide and Practitioner
Soulflower Healing Arts Studio
03.2019 - 03.2020
- Schedule client appointments/maintained HIPAA guidelines/answered phones/took payments for services
- Taught classes and lead meditations
- Saw clients as a Reiki Practitioner
Education
No Degree -
Christopher Newport University
Newport News, VASkills
- Exceptional customer service with warmth as the leading driver
- Highly motivated in training and ensuring excellence team members to maintain brand standards in all service positions
- Keen eye on inventory and par control, ensuring VTS excellence
- Operations management
Certification
Servsafe Certified
Timeline
Team Manager
Southern Bread Panera
07.2025 - Current
Service Manager/FOH
Logan’s Roadhouse
10.2024 - 07.2025
General Manager
Salsarita’s Mexican Grill
04.2024 - 10.2024
Team Manager
Panera Bread Co.
09.2022 - 04.2024
Assistant Manager
Jack’s Family Restaurant
03.2022 - 09.2022
Scheduling and Employee Manager
Worker Bees
04.2021 - 03.2022
Office Manager, Guide and Practitioner
Soulflower Healing Arts Studio
03.2019 - 03.2020
No Degree -
Christopher Newport University