Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Hannum

Store Manager Trainer
Hazel Green,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Store Manager Trainer

Dollar Tree, Inc.
07.2021 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Prepared annual budget, scheduled expenditures and analyzed variances.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Supervised and effectively trained numerous employees to decrease process lags and boost productivity.
  • Opened and closed store 7 days per week.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Drove sales and planned promotional and local store marketing activities.
  • Provided coaching and mentoring to employees.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Supported store opening by setting up office space, equipment and POS systems
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance
  • Supervised and effectively trained up to 12 employees to decrease process lags and boost productivity
  • Opened and closed store 5 to 7 days per week
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.

Store Manager

Dollar Tree, Inc.
06.2007 - 07.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Merchandise Manager

Dollar Tree, Inc.
11.2006 - 06.2007
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Analyzed industry trends to develop relevant offerings.
  • Collaborated with marketing team for prompt promotion of products.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Built positive relationships with vendors for consistent and reliable supply of products.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Education

High School Diploma -

Alexandria Bay Central School
Alexandria Bay, NY
06.1995

Nursing School Graduate - Nursing

Jefferson Lewis County Vocational
Watertown, NY
06.1995

Skills

  • Organizational Skills
  • Troubleshooting
  • Team building
  • Customer Service
  • Task Prioritization
  • Time Management
  • Relationship Building
  • Planning and coordination
  • New Hire Training
  • Incident Reports
  • Safety and security procedures
  • CCTV experience
  • Asset Protection
  • Report Writing
  • Schedule Management
  • Training Oversight

Timeline

Store Manager Trainer

Dollar Tree, Inc.
07.2021 - Current

Store Manager

Dollar Tree, Inc.
06.2007 - 07.2021

Merchandise Manager

Dollar Tree, Inc.
11.2006 - 06.2007

High School Diploma -

Alexandria Bay Central School

Nursing School Graduate - Nursing

Jefferson Lewis County Vocational

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Melissa HannumStore Manager Trainer