Melissa Hannum

Store Manager/Trainer

Dollar Tree Stores

11.2016 - Current

Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
Developed a comprehensive training program for new store managers, resulting in improved performance and faster onboarding.
Negotiated contracts with vendors to secure favorable pricing on products, improving profit margins significantly.
Established relationships with local businesses and community organizations to promote brand awareness and forge strategic partnerships.
Participated in regional marketing initiatives to drive foot traffic into stores during key promotional periods.
Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
Increased store sales by implementing strategic merchandising plans and visual displays.
Improved inventory management through the implementation of efficient tracking systems and regular audits.
Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Assessed skill gaps for employees and developed training courses to meet identified needs.
Opened and closed store 5 to 7 days per week.
Supported store opening by setting up office space, equipment and POS systems.
Provided coaching and mentoring to employees.
Built and maintained professional relationships with vendors and suppliers.