Melissa Hanson
Victoria,TX
Summary
Dedicated and empathetic Certified Clinical Medical Assistant with 20 + years in direct patient care experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
23
23
years of professional experience
Work History
Medical Assistant Instructor
Zollege
Victoria, TX
02.2025 - Current
- Maintained accurate records of attendance and grades for each student enrolled in the program.
- Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
- Assessed student performance through written tests, practical exams, and hands-on demonstrations.
Certified Clinical Medical Assistant
Citizens Medical Center
Victoria, TX
03.2020 - 06.2024
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Measured vital signs and took medical histories to prepare patients for examination.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Processed orders for medical supplies and lab equipment.
Certified Clinical Medical Assistant
Community Health Systems/DeTar Clinics
Victoria, TX
12.2014 - 03.2020
- Record vital signs and medical history for up to 25 patients each day.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Provided necessary supplies, support and assistance to medical staff and patients for procedures.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned, restocked and prepared exam rooms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
Caregiver
Self-Employeed
Victoria, TX
01.2006 - 12.2014
- Worked to improve patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Delivered high-quality, geriatric care to private client.
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters.
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
- Transported patients to and from medical, dental and personal care appointments.
Phlebotomist/Team Leader
South Texas Blood & Tissue Center
Victoria, TX
01.2004 - 01.2006
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained blood donation through venipuncture using straight 16 to 17 guage needles.
- Monitored donors closely for any signs of reaction during the donation process.
- Cared for and treated donors having a reaction.
- As a Team Leader, I supervised and managed mobile blood drives, reviewed all donors forms for eligibility, performed majority of the venipunctures, assured that safety meausers and protocol were strictly followed, verified proper labeling of blood donations and prepared blood for pick up.
Certified Clinical Medical Assistant
South Bay Cardiovasular Associates
West Islip, NY
05.2002 - 03.2003
- Recorded vital signs and medical history.
- Assisted physicians by preparing patients for procedures and nuclear stress tests.
- Performed routine EKGs
- Cleaned, restocked and prepared exam rooms and medical equipment.
Education
Certified Medical Assistant - Healthcare
Ultrasound Diagnostic Schools
Carle Place, NY05.2002
High School Diploma -
West Islip Senior High School
West Islip, NY06.1999
Some College (No Degree) - Liberal Arts And Sciences
Hawaii Pacific University
Honolulu, HISkills
- Clinical Medical Assistant Certification
- CPR and BLS Certification
- EKG Technician Certification
- Phlebotomy Certification
- Professional bedside manner
- Triage and monitor vital signs
- Charting expertise
- HIPAA compliance
- Medical terminology knowledge
- Administration of injections
- Assist with in office surgical procedures
- Urine dip stick and urine pregnancy testing
- Influenza, Strep and COVID swap testing
- Finger sticks for blood glucose, A1C and Lipid panel
- Conflict resolution abilities
- Abides by safety protocols and standard operating procedures
- Multiple EMR experience
- Prior Authorizations for imaging, medications and referrals
- ICD10 and CPT code knowledge
Timeline
Medical Assistant Instructor
Zollege
02.2025 - Current
Certified Clinical Medical Assistant
Citizens Medical Center
03.2020 - 06.2024
Certified Clinical Medical Assistant
Community Health Systems/DeTar Clinics
12.2014 - 03.2020
Caregiver
Self-Employeed
01.2006 - 12.2014
Phlebotomist/Team Leader
South Texas Blood & Tissue Center
01.2004 - 01.2006
Certified Clinical Medical Assistant
South Bay Cardiovasular Associates
05.2002 - 03.2003
Certified Medical Assistant - Healthcare
Ultrasound Diagnostic Schools
High School Diploma -
West Islip Senior High School
Some College (No Degree) - Liberal Arts And Sciences
Hawaii Pacific University