MELISSA HARBIN

Professional Services Executive Accomplished software industry executive with extensive experience in Professional Services of SaaS and delivered solutions. Demonstrated success in business development improvement, resource management, relationship development, and multi-project management. Disciplined leader specializing in strategic forecasting for managing high performing cross-functional teams. Expert in contract capture and negotiations, services pricing, revenue forecasting, training, process improvement, cost-reductions, and application of scalable processes. Record of accomplishment of successful private equity backed M&A acquisitions, integrations and exits. Accomplished in and enjoy organizational transformation, coaching / mentoring, business and technology alignment, and continuous process improvement. Committed to developing partnerships across organizations and with clients to achieve business goals. Enthusiastic about creating transparency. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• PERFORMED BUSINESS ANALYSIS AND process mapping for future application of new software within large municipalities across US
• Orchestrated interviews with various teams within Public Safety sector to gain understanding of implementation project
• Utilized results to define system provisions and to complete system demonstrations and configurations
• Initiated and conserved operational and software requirement documents for new requisites based on customer’s functional needs and scenarios
• Innovated purposeful tests based on product performance and client’s functional RFP obligations