Melissa Hardison
Santee,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Treatment Plan Coordinator
Clear Choice Medical Center
03.2020 - 05.2023
- Spearheaded and implemented new projects to expand scope of engagement.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Communicated with patients, ensuring that medical information was kept private.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Laid out potential payment plans for patients.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Delivered excellent patient experiences and direct care.
- Supported healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
Retail Sales Associate
San Diego Harley-Davidson
08.2019 - 11.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Administrative Assistant
San Diego Crating And Packing
01.2008 - 10.2014
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Poway High School
Poway, CA06.1993
Skills
- Computer Skills
- Friendly, Positive Attitude
- Multitasking
- Organization
- Customer Service
- Bank Deposits
- Microsoft Office
- Phone and Email Etiquette
- Scheduling appointments
- Mail handling
- Patient Scheduling
- Payment Collection
Timeline
Treatment Plan Coordinator
Clear Choice Medical Center
03.2020 - 05.2023
Retail Sales Associate
San Diego Harley-Davidson
08.2019 - 11.2022
Administrative Assistant
San Diego Crating And Packing
01.2008 - 10.2014
High School Diploma -
Poway High School
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