Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Melissa Hargrove
Glen Burnie,MD
Summary
Overview
15
years of professional experience
1
Certification
Work History
JBA Chevrolet
Sales Consultant
01.2022 - Current
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts averaging 20 closed deals monthly.
- Negotiated purchase prices and explained sales, warranty, and optional products.
MD Matt
Administrative Assistant
02.2017 - 11.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
The QG
Master Barber Stylist, Lead Educator, Recruiter
02.2015 - 12.2021
Job overview
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
Zena's Spa And Salon
Barber Stylist and Assistant Manager
03.2008 - 01.2015
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Stevenson UniversityStevenson, MD
Associate of Arts
University Overview
St. Mary's Catholic SchoolAnnapolis, MD
University Overview
Skills
- Customer Relationship Management
- Strong Oral, Written and Interpersonal Communication Skills
- Microsoft Office
- Client Development and Retention
- Organization
- Critical Thinking
- Reading Comprehension
- Conflict Resolution
- Time Management
- Effective Listening and Communication
Certification
- Master Barber License
- Certified General Motors Sales Consultant
- Certified KIA Sales Associate
- Google Data Analytics Certified
- Google Project Management Certified
- Google Digital Marketing and E-commerce Certified
Timeline
Sales Consultant
JBA Chevrolet
01.2022 - Current
Administrative Assistant
MD Matt
02.2017 - 11.2022
Master Barber Stylist, Lead Educator, Recruiter
The QG
02.2015 - 12.2021
Barber Stylist and Assistant Manager
Zena's Spa And Salon
03.2008 - 01.2015
Stevenson University
Associate of Arts
St. Mary's Catholic School
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