Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Harmon

Nelson,WI

Summary

Dynamic Restaurant Manager with a proven track record at Pickle Factory, excelling in cash handling and employee training. Adept at enhancing customer satisfaction through effective conflict resolution and compliance with health regulations. Skilled in inventory management, fostering a high-performing team, and ensuring operational excellence in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Pickle Factory
Pepin, WI
06.2020 - Current
  • Established policies for cash handling procedures to maximize security measures.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Managed day-to-day operations of the restaurant, including scheduling, and inventory control..
  • Resolved conflicts among employees in an effective manner.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Updated computer systems with new pricing and daily food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.

Supervisor, Server and Cook

Dennys Corp
Wilson, Menomonie,Houston, WI
09.2012 - 06.2020
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to improve team performance and productivity.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Trained new employees on company policies and procedures.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Complied with company policies, objectives and communication goals.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.

Education

GED -

Chippewa Valley Technical College
Eau Claire, WI
09-2016

Nursing Assistant - HealthCare

Red Wing Technical College
Red Wing, MN
01-1992

High School Diploma -

Menomonie Sr High
Menomonie, WI

Skills

  • Cash handling
  • Inventory management
  • Employee training
  • Customer service
  • Conflict resolution
  • Food safety
  • Staff supervision
  • Performance improvement
  • Health compliance
  • Communication skills
  • Full service restaurant background
  • Conflict resolution techniques

Certification

Wisconsin Serve Safe Food Handler

Bartenders License

Nursing Assistant

Timeline

Restaurant Manager

Pickle Factory
06.2020 - Current

Supervisor, Server and Cook

Dennys Corp
09.2012 - 06.2020

GED -

Chippewa Valley Technical College

Nursing Assistant - HealthCare

Red Wing Technical College

High School Diploma -

Menomonie Sr High

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