MELISSA HARNER
Big Lots
Clyde,NC
31
years of professional experience
Experienced in operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Work History
Pharmacy Assistance
1 Year 9 Months- Selected drug and quantity, delivering items to the pharmacist for review and dispensing.
- Stocked and replenished shelves, ensuring inventory remained current and free of expired items.
- Input patient and prescription information to produce product labels and assist in the prescription filling process.
Store Manager
1 Year 9 Months- Managed daily store operations, ensuring consistent customer service and workflow execution.
- Coordinated staff schedules, task assignments, and coverage to support store performance.
- Monitored inventory levels and replenishment processes to maintain product availability.
- Enforced policy compliance and safety standards across pharmacy and front-store operations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved efficiency and accuracy of inventory management by implementing a new stock control system.
Store Team Leader
15 Years- Allocated employees to positions based on skills and experience to optimize team performance.
- Implemented customer service strategies to enhance customer shopping experience.
- Coached team to move sales forward with specific, actionable steps.
- Coached team with specific, actionable steps to increase sales effectiveness.
- Organized products, transferring newly delivered merchandise from stockroom to store.
- Allocated employees to positions based on skill sets and experience levels.
- Inventoried stock and requisitioned new inventory.
- Arranged and displayed merchandise strategically to enhance sales visibility.
- Monitored store environment for security risks and theft incidents.
Retail Store Manager
1 Year 6 Months- Addressed employee issues and performed corrective actions, including terminations.
- Analyzed industry and competitor trends to inform product development and enhance marketing strategies.
- Interviewed and hired prospective employees according to team needs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Coordinated employee schedules based on availability and adjusted staffing to ensure optimal shift coverage.
- Researched industry and competitor trends to develop new products and improve marketing techniques.
- Demonstrated and supported continuous improvement and growth mindset.
Retail Store Manager
14 Years 5 Months- Set sales targets and budgets for team leads and employees to follow.
- Coordinated employee schedules based on availability and adjusted staffing to ensure coverage during peak hours.
- Prepared staff work schedules and assigned specific duties.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged products in storage areas and retail displays for easy access.
- Reviewed financial statements and sales reports to assess performance and identify areas for improvement.
- Directed activities related to production, pricing, sales, and distribution of products to align with business objectives.
- Stocked and organized products in storage spaces and retail shelves.
Pharmacy Assistant
14 Years 5 Months- Assisted pharmacists with prescription preparation, label generation, and order prioritization.
- Verified patient information and medication details, supporting safe dispensing and HIPAA compliance.
- Coordinated prescription intake and filing, maintaining accurate records and workflow continuity.
Education
High School Diploma
Skills
Inventory management
Data entry
Supply management
Point-of-sale system
Stocking shelves
Pharmaceutical sales
Prescription verification
Sales techniques
Pharmacy software
Pharmacy operations support
Cross-functional teamwork
Answering customer questions
Personal Information
- Title: STORE TEAM LEADER
- Work Permit: Authorized to work in the US for any employer
Timeline
Pharmacy Assistance
CVS
01.2025 - CurrentRead More
Store Manager
CVS Pharmacy
01.2025 - CurrentRead More
Store Team Leader
Big Lots
10.2011 - CurrentRead More
Retail Store Manager
PetSupermarket
04.2011 - 10.2012Read More
Pharmacy Assistant
Walgreens Boots Alliance
10.1995 - 03.2010Read More
Retail Store Manager
Walgreens Boots Alliance
10.1995 - 03.2010Read More
Davison High School
High School Diploma
Read More