Melissa Harper
Cleveland,OH
Summary
Exceptional relationship-building abilities, excellent rapport with clients, staff and management. Great communicator with an outstanding ability to problem-solve. Excellent phone etiquette providing exceptional customer care and decision making skills. Strong work ethic and professional demeanor. Proficient in Outlook 365, EPIC, MS Word with basic understanding of Excel but capable of, and willing to learn in an effort to gain knowledge that will grow a company.
Overview
11
11
years of professional experience
Work History
Office Manager
Allied Behavioral Health Services
09.2023 - Current
- Processing insurance claims and eligibility; verifying benefits.
- Manage billing and payment processing.
- Meet with clients to establish payment plans and processing EOB's.
- Complete authorization process for ADHD testing. Provide client with literature and other materials about testing processes, what to expect from testin and what to do with the results.
- Receive, process and send out record requests.
- Order supplies
- Conduct monthly building code and safety checks.
Office Manager
Signature Health
10.2022 - 09.2023
- Responsible for managing front-desk staff (eight-member team)
- Conduct and document bi-weekly supervisions with staff members to discuss client care, productivity, new directives, personal goals and time-management
- This also provides staff opportunities to share and express concerns allowing for relationship-building opportunities
- Responsible for petty cash, weekly and monthly deposits and spreadsheets
- Currently managing renovation project, communications with contractor, branding and signage companies and working with department supervisors making sure offices are furnished and standardized according to the needs of each team
- Run and evaluate reports for each team member to determine daily productivity and areas that need improvement
- Responsible for creating and maintaining a location guide provided to call center with detailed information about services offered, names and credentials of prescribers counselors, nurses
- Specific site-related IOP group meetings offered, pharmaceutical information,, Infectious Disease and MAT services
- Handle and maintain all site-security regulations and codes
- Address any site-related issues
- Work with the leadership team to establish and maintaining policy and procedure protocol.
Program Assistant
Signature Health
08.2020 - 10.2022
- Provide onboarding and training to help acclimate and prepare new employees to handle job-related responsibilities
- Organized and currently facilitate Patient Advisory Committee
- Hand-picked clients to meet every other month to discuss experiences, both positive and negative, offered and implemented throughout the agency.
- Document and create reports which are provided and presented to corporate at quarterly meetings
- Collaborate with Disruptive Behavior Committee which meets bi-weekly to discuss clients who have inappropriate behavior or need to be put on a behavioral contract in order to continue receiving services
- Schedule and coordinate meetings, complete administrative task for clinicians and case managers, track and document productivity reports for supervision, organize and deal with transportation for clients to and from the agency, produce well-written, comprehensive reports and documents.
Intake Coordinator
Behavioral Health Services Of Greater Cleveland
02.2014 - 08.2020
- Completed intakes for a mental health private practice that provides individual, marriage and family counseling
- Intake process consisted of gathering information from the client, organizing information, summarizing presenting issues, processing insurance and determining the appropriate placement of each client
- Scheduled appointments for multiple locations
- Maintained client files, providing support for staff such as editing and reorganization of formal letters and other documents to comply with confidentiality standards
- Completed credentialing and paneling for clinicians with insurance companies
- Investigated insurance policies to determine claim eligibility and processed these claims in accordance with credentialing and paneling guidelines
- Processed payments from clients and insurance companies
- Handled inquiries about healthcare benefits and billing questions to provide excellent customer care.
Education
Certified Phlebotomy Technician - Phlebotomy
National Healthcare Certification Organization
Independence, OH05.2024
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Communication Skills
Timeline
Office Manager
Allied Behavioral Health Services
09.2023 - Current
Office Manager
Signature Health
10.2022 - 09.2023
Program Assistant
Signature Health
08.2020 - 10.2022
Intake Coordinator
Behavioral Health Services Of Greater Cleveland
02.2014 - 08.2020
Certified Phlebotomy Technician - Phlebotomy
National Healthcare Certification Organization
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