Customer Service Advocate III
CareFirst BCBS
10.2014 - Current
- As a Customer Service Advocate in the BlueCard department, I handle provider submitted corrected claims, provider appeals, and provider inquiries that are received via mail and/or email.
- I have been on the adjustment team for 5 years and worked an assist line for my peers prior to it closing in April 2024.
- I assist with training new representatives and assist with the dedicated groups.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
