Melissa Harper
Supervisor of the Home Depot
West Harwich, MA,Massachusetts
Summary
I love Merchandising and leading, this job is perfect for me and I am #1 in receiving credit card applications too.I am a dynamic supervisor with a proven track record at The Home Depot Inc, excelling in staff management and training. Enhanced team performance through targeted mentoring and process improvements, achieving streamlined inventory management. Committed to exceptional customer service, fostering a positive work environment that increased employee engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Supervisor
The Home Depot Inc
04.2018 - Current
- Supervised processes to ensure safety protocols were consistently followed.
- Mentored team members, fostering skill development and enhancing performance.
- Implemented process improvements that streamlined inventory management and reduced discrepancies.
- Coordinated scheduling and resource allocation to optimize team productivity.
- Collaborated with management to execute merchandising plans that elevated customer engagement.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Server
99 Restaurant & Pub
07.2013 - 10.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest satisfaction.
- Trained and mentored new servers on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Implemented upselling techniques to increase sales revenue and enhance guest experience.
Assistant Manager
Too Jays
06.2005 - 02.2007
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Developed and implemented staff scheduling systems to optimize workforce management.
- Performed routine assessments to pinpoint opportunities for enhancement and development.
- Established training programs focusing on service excellence, resulting in improved employee performance standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service excellence and operational procedures.
- Supervised daily operations, ensuring compliance with company policies and standards.
- Coordinated daily operations to enhance team efficiency and customer satisfaction.
Education
Associate of Arts - Hospitality Management
Florida Metropolitan University
Pompano Beach, FL05.2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Timeline
Supervisor
The Home Depot Inc
04.2018 - Current
Server
99 Restaurant & Pub
07.2013 - 10.2018
Assistant Manager
Too Jays
06.2005 - 02.2007
Associate of Arts - Hospitality Management
Florida Metropolitan University