MELISSA HARRINGTON
Davenport
Summary
Dedicated retail sales professional with a proven track record of building strong customer relationships and exceeding sales targets. Now seeking to leverage exceptional communication and customer service skills in a dynamic role outside of the retail industry as part of a high-functioning team. Eager to apply sales expertise and passion for serving others to a new opportunity with a focus on collaboration and clear communication. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Scheduling Coordinator
Quad City Orthodontics
Rock Island
07.2024 - Current
- Coordinate scheduling for patient appointments, optimizing time slots to enhance clinic efficiency.
- Manage daily calendar for multiple orthodontists, ensuring seamless appointment flow.
- Monitor patient cancellations and no-shows, implementing strategies to minimize impacts on operations.
- Utilize scheduling software to track patient appointments and ensure accurate data entry.
- Conduct regular audits of appointment schedules to identify and resolve discrepancies.
- Communicate with patients regarding appointment confirmations and reminders to improve attendance.
- Facilitate communication between orthodontists and patients to relay important information.
- Maintain clear and concise records of appointment changes, ensuring team awareness.
- Respond promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirm customer appointments.
- Email and faxed important information for patient and client records.
- Follow prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
Sales Manager/Store Merchandiser
Heartland Boutique/838 Boutique LLC
Bettendorf
11.2021 - 01.2024
- Achieved a 48% increase in sales during first year (2021-22) and consistently surpassed sales targets in subsequent years, with over $515,000 in gross sales in 2023
- Established and cultivated a loyal customer base by listening to and observing clients’ style goals and preferences, providing customized product selections
- Contributed to monthly sales forecasting and daily sales tracking
- Collaborated with vendors, ensuring optimal inventory levels based on weekly merchandising refresh
- Traveled cross-country to garment vendor market shows, selecting and curating seasonal collections
- Recruited and trained a happy, enthusiastic, and proficient sales team
- Managed shipment processing, including tagging, steaming, and timely display of merchandise
- Organized, executed, and hosted engaging in-store client events and sourced on-brand seasonal and holiday themes and decor year-round
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Revell Jewelers
Bettendorf
09.2016 - 11.2021
- Managed accounts payable and receivable tasks for efficient financial operations.
- Engaged in bidding and purchasing of gold and silver at wholesale prices.
- Collaborated with diamond and jewelry vendors to facilitate pre-purchase item viewing.
- Provided guidance to customers for updating existing jewelry designs.
- Coordinated with goldsmiths and CAD designers to meet custom order specifications.
- Oversaw procurement of supplies for diverse projects, ensuring timely availability.
- Contributed to custom jewelry design, enhancing product offerings.
Store Manager
Tillys
Davenport
07.2015 - 04.2016
- Spearheaded brand promotion and marketing efforts, increasing store traffic and profitability
- Ensured strict adherence to company policies and procedures
- Attained sales goals through staff training, mentoring, and feedback
- Led recruitment, hiring, and training of all incoming staff
- Conducted performance appraisals to identify training needs and establish career paths
- Supervised daily pricing and maintained stock control
- Managed processing and shipping of merchandise damages and mark-out of stock
- Created and modified staff schedules on a weekly basis
- Managed and upheld weekly payroll budgets
- Addressed customer inquiries and concerns
- Prepared and maintained promotional materials and visual displays
Boutique Manager
Soma Intimates
Davenport
09.2012 - 05.2015
- Cultivated repeat business through exceptional customer service, boosting customer loyalty.
- Recruited, hired, trained, and evaluated store personnel to strengthen team performance.
- Enhanced store profits by implementing effective sales training and troubleshooting strategies.
- Conducted bi-annual physical inventory to maintain accurate stock levels and reduce discrepancies.
- Completed monthly floor sets according to company standards and timelines for optimal presentation.
- Managed daily opening and closing tasks, including secure handling of bank deposits.
- Elected as Outreach Captain for District in 2013, leading community engagement initiatives.
- Reported directly to District Store Manager, ensuring alignment with corporate objectives.
- Trained and mentored staff on customer engagement techniques and product knowledge.
- Fostered a positive work environment by promoting teamwork and open communication.
Store Manager
American Eagle Outfitters
Davenport
01.2010 - 08.2012
- Drove growth of $2.5 million business through strategic initiatives.
- Supervised remodel and relocation of American Eagle at Southpark Mall in January and February 2011.
- Served as interim Store Manager for Southpark Mall from November 2010 to March 2011.
- Executed detailed floor sets according to company directives.
- Conducted annual store inventory and ensured adequate staffing.
- Trained staff on product knowledge and sales techniques, resulting in increased upselling and cross-selling opportunities.
- Analyzed sales data to forecast trends and adjust strategies for improved financial performance.
- Created and maintained a positive store atmosphere that encouraged customer loyalty and repeat business.
- Monitored compliance with company policies and procedures to ensure operational excellence.
- Facilitated team meetings to discuss performance metrics and set actionable goals for sales staff.
- Managed scheduling and payroll budgets to maximize team efficiency and minimize labor costs.
- Managed customer loyalty programs to drive repeat business and enhance customer retention.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Skills
- Customer relationship management
- Team leadership
- Conflict resolution
- Sales forecasting
- Scheduling software proficiency
- Time management
- Employee training and development
- Work assignment delegation
- Multi-line telephone operation
- Complaint resolution
- Attention to detail
- Work inspection
- Staff scheduling and coordination
- Multitasking ability
- Organizational skills
- Vendor management
- Employee performance assessment
- Active listening skills
- Team collaboration
References
References available upon request.
Timeline
Scheduling Coordinator
Quad City Orthodontics
07.2024 - Current
Sales Manager/Store Merchandiser
Heartland Boutique/838 Boutique LLC
11.2021 - 01.2024
Sales Associate
Revell Jewelers
09.2016 - 11.2021
Store Manager
Tillys
07.2015 - 04.2016
Boutique Manager
Soma Intimates
09.2012 - 05.2015
Store Manager
American Eagle Outfitters
01.2010 - 08.2012