Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA HARRIS

Fife,WA

Summary

Experienced Yard Hostler in the transportation industry with a proven ability to coordinate trailer movements, conduct yard audits, and communicate effectively with logistics personnel. Skilled in utilizing Yard Management Systems and maintaining accurate yard inventory. Adheres to safety protocols and ensures timely delivery of goods to facilitate efficient warehouse operations.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Yard Hostler - Transportation

Amazon
12.2023 - Current
  • Providing guidance and feedback to fellow drivers on driving techniques, safety procedures, and best practices.
  • Ensuring adherence to company safety policies and driving standards.
  • Assessing driving skills of peers, identifying areas for improvement, and tracking progress.
  • Inspected trailers for damage and reported any issues or defects to management
  • Ensured all safety protocols were followed when operating equipment, including wearing proper protective gear.
  • Ensured trailers were properly inspected when parked, and reported any maintenance or repair needs to management.
  • Communicated with warehouse and logistics personnel to coordinate trailer movements and ensure timely delivery and receipt of goods
  • Corresponded with multiple shipping companies and demonstrated comprehensive understanding of shipping systems, requirements, rules, and obligations to support yard organization and minimize delays.
  • Conducted daily coordination with fulfillment center operations departments, transportation peers, and carriers to ensure all trailers arrived and departed on time with zero defects
  • Maintained the accuracy and integrity of the trailer yard through meticulous attention to detail and daily yard audits
  • Consolidated data from multiple sources to support daily workflow and business needs
  • Operate hostler vehicle moving trailers between trailer yard and dock doors and logging all trailer movements to maintain accurate yard inventory
  • Supported production by following all safety measures and policies and demonstrating safe behavior.

Self Employed

Auburn Legacy Martial Arts-Self Employed
05.2008 - Current
  • Maintains customer files and administrative records
  • Establishes or identifies prices of goods and services and tabulates customer bills
  • Communicates with customers through social media, text, email, and in person
  • Works with instructors to establish schedules and class plans to keep students on track for advancement
  • Develops program training plans that provide clear, concise goals for each training period
  • Identifies proper sizing and requirements for equipment purchases
  • Maintains equipment needed to meet program training requirements
  • Conducts workout/training routines in a professional manner, incorporating discipline, respect, and courtesy
  • Designs program curriculum to increase performance and to help students achieve their goals and their maximum potential
  • Develops and maintains cyclic marketing strategy that maximizes market exposure at minimum

Process Assistant

Amazon
10.2022 - 10.2023
  • Utilized Yard management System (YMS)
  • Utilized internal software to report statistics and user summary on an hourly basis
  • Assigned trailers to and from dock doors for unloading and processing
  • Communicated with Transportation any related issues
  • TDR (Trailer Dock Release) doors opened and closed
  • Utilized Multiple Warehouse Management Systems to track progress of meeting customer promise
  • Assigned associates for unloading trailers and monitored progress
  • Utilized Time off Task (TOT) Associate reporting
  • Met and delivered hourly goals for unloading and loading
  • Led safety Inbound and Outbound training to associates
  • Used wireless scanners to track packages and labor track associates
  • Reported unloading progress to Area and Operation Managers through email and internal messaging using excel reports
  • Assisted or led clean-up of hazardous spills and ensured safety of surrounding area
  • Adapted to daily volume changes with internal and external teams to meet customer promise
  • Utilized critical thinking skills and made quick decisions
  • Utilized customer service skills with outside partners to resolve issues quickly and ensure correct packages in the shortest time possible

Associate and Training Ambassador II

Amazon
09.2021 - 10.2022
  • Ensured products and/or merchandise were packed neatly and securely
  • Maintained and managed all warehouse operations
  • Loaded and unloaded Amazon trucks safely and securely
  • Organized and managed warehouse space effectively
  • Stored and managed data in inventory and logistic software programs
  • Trained in Trailer Docking and Releasing (TDR)
  • Served as a Process Guide, aiding the Process Assistant (PA) in delivering over 30,000 customer packages daily using SSP Platform
  • Trained new associates to excel in their roles
  • Utilized wireless scanners to track packages

Customer Service Specialist

Regents Blue Cross Blue Shield
12.2009 - 01.2012
  • Provided information, education, and assistance to members, providers, other insurance companies, attorneys, agents/brokers, or other member representatives regarding benefits, claims, and eligibility
  • Served as the primary contact between the corporation, members, and providers
  • Researched and resolved benefit, eligibility, and claims issues, making decisions and exercising good judgment in a complex and rapidly changing environment
  • Interpreted policies and procedures, communicated effectively, and responded to inquiries with tact, diplomacy, patience, and discretion on sensitive and confidential matters
  • Assisted with inbound customer questions, handling up to 100 calls per day
  • Educated customers about billing, payment processing and support policies and procedures.

Building Inspector

Novo Laboratories and Consulting
12.2007 - 01.2009
  • Collected building material samples from building sites for laboratory analysis.
  • Drew detailed floor plans using Auto CAD application.
  • Report Writing of building analysis and completed examined samples for customer.
  • Communication both written and oral with customers and laboratory.

Customer Service Specialist

Maxon Furniture
03.2006 - 11.2007
  • Resolved customer inquiries and complaints in a timely and professional manner
  • Provided exceptional service and support to customers through various communication channels
  • Managed customer accounts, including processing orders and updating information
  • Collaborated with internal teams to address customer issues and improve overall customer satisfaction
  • Maintained accurate records of customer interactions and transactions

Customer Support Supervisor

Verizon Wireless Call Center
11.1998 - 11.2004
  • Managed a team of customer support representatives to ensure timely and effective resolution of customer inquiries and complaints
  • Implemented training programs to enhance the skills and knowledge of customer support team members
  • Monitored customer support metrics and KPIs to identify areas for improvement and implement strategies to increase customer satisfaction
  • Collaborated with other departments to address systemic issues impacting customer support and implement solutions to improve overall customer experience
  • Provided regular feedback and performance evaluations to customer support team members to support professional development and drive performance improvements

Manager Sales and Service

B&J Plumbing
01.1988 - 11.1998
  • Developed and implemented sales strategies to achieve revenue targets
  • Managed a team of sales representatives to drive performance and meet sales goals
  • Provided coaching and training to sales staff to improve their skills and knowledge
  • Analyzed sales data and market trends to identify new business opportunities
  • Collaborated with cross-functional teams to ensure seamless delivery of services to customers

Education

Associate - Business Administration (Business)

Salem International University
Salem, WV
06.2016

High School/GED - General Studies

Highline Senior Highschool
Burien, WA
06.1985

Skills

  • Logistics
  • Supply Chain
  • Quality Standards
  • Windows
  • Word Processing
  • Administrative Tasks
  • Continuous improvement
  • Safe driving practices
  • Warehouse support
  • Defensive driving
  • Mentoring and Coaching
  • Classroom and Practical Training
  • Performance Evaluation

Certification

  • Commercial Driver License - 2024
  • Peer Driver Trainer, Amazon - 2024
  • First Aid/CPR, American Red Cross - 2024

Timeline

Yard Hostler - Transportation

Amazon
12.2023 - Current

Process Assistant

Amazon
10.2022 - 10.2023

Associate and Training Ambassador II

Amazon
09.2021 - 10.2022

Customer Service Specialist

Regents Blue Cross Blue Shield
12.2009 - 01.2012

Self Employed

Auburn Legacy Martial Arts-Self Employed
05.2008 - Current

Building Inspector

Novo Laboratories and Consulting
12.2007 - 01.2009

Customer Service Specialist

Maxon Furniture
03.2006 - 11.2007

Customer Support Supervisor

Verizon Wireless Call Center
11.1998 - 11.2004

Manager Sales and Service

B&J Plumbing
01.1988 - 11.1998

High School/GED - General Studies

Highline Senior Highschool

Associate - Business Administration (Business)

Salem International University

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MELISSA HARRIS