Melissa Harshbarger
Carlisle,PA
Summary
Proven Realtor Sales Associate with a history at Berkshire Hathaway Homeservices, demonstrating exceptional market analysis expertise and strong negotiation skills. Elevated client satisfaction and expanded market reach through social media proficiency and a client-oriented approach, achieving significant revenue growth. Holds an active Pennsylvania Real Estate License and excels in Microsoft Office.
Overview
17
17
years of professional experience
Work History
Realtor Sales Associate
Berkshire Hathaway Homeservices Results Realty - David & Ashley Acosta
04.2024 - Current
- Managed a large portfolio of diverse properties, catering to the unique needs of each individual client.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Organized open houses and private showings to effectively showcase properties to potential buyers.
- Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
- Utilized social media platforms and online marketing tools to enhance property visibility and reach a wider audience.
Assistant Branch Manager
F&M Trust
10.2021 - 04.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Train the team members to educate clients on products and services and offer to qualified clients to meet sales goals.
Assistant Branch Manager
Members 1st FCU
11.2011 - 10.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, attain career advancement, meet sales goals for the branch.
- Enhanced customer satisfaction by providing exceptional service and sales by offering products and services.
MSR II
Members 1st FCU
11.2009 - 11.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team and sales environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, audits, vault balancing, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Bank Teller
Members 1st FCU
11.2007 - 11.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience, offering products and services using consultative sales skills.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
HACC
HarrisburgHigh School Diploma -
Mechanicsburg Area Senior High School
Mechanicsburg, PA06.1996
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Market Analysis Expertise
- Social media proficiency
- Networking and Referrals
- Buyer qualification assessment
- Works well independently
- Client-oriented
- Active Pennsylvania Real Estate License
- Proficient in Microsoft Office
- Pennsylvania Association of Realtors
Timeline
Realtor Sales Associate
Berkshire Hathaway Homeservices Results Realty - David & Ashley Acosta
04.2024 - Current
Assistant Branch Manager
F&M Trust
10.2021 - 04.2024
Assistant Branch Manager
Members 1st FCU
11.2011 - 10.2021
MSR II
Members 1st FCU
11.2009 - 11.2011
Bank Teller
Members 1st FCU
11.2007 - 11.2009
HACC
High School Diploma -
Mechanicsburg Area Senior High School
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