Melissa Hart
Paris,TN
Summary
Skilled in both elder care and cosmetology, I excel in providing compassionate service and efficient time management. At Thriving At Home, I enhanced client independence and satisfaction through attentive care and relationship building. Proficient in medical records management and adept at multitasking, I consistently deliver high-quality service, maintaining a clean and organized environment.
Overview
10
10
years of professional experience
Work History
Caregiver
Thriving At Home
10.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cosmetologist
Self
11.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Cosmetologist
Fantasic Sams
04.2019 - 02.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Sitter
Hagg Family
01.2017 - 02.2019
- Demonstrated empathy and kindness to display positive character traits.
- Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
- Implemented effective time management techniques to balance multiple responsibilities such as meal preparation, laundry services, and light housekeeping duties alongside childcare tasks.
- Ensured cleanliness and organization of the patient''s environment by performing light housekeeping tasks as needed.
- Assisted in preventing bedsores for immobile patients through regular repositioning and attentive skin care practices.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained patient's home environment to keep safe, clean and familiar.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
Receptionist
Grace Wound Care Clinic
11.2014 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Health Information Technology
Tennessee College Of Applied Technology
Paris, TN12-2014
Cosmetology
Tennessee College Of Applied Technology
Paris, TN11-1993
High School Diploma -
Henry County High School
Paris, TN05-1992
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Emotional support
- Relationship building
- Medical record-keeping
- Alzheimer's care
- Medication and appointment reminders
- HIPAA compliance
- Medical records management
- Medical office administration
- EMR / EHR
Timeline
Caregiver
Thriving At Home
10.2023 - Current
Cosmetologist
Self
11.2020 - Current
Cosmetologist
Fantasic Sams
04.2019 - 02.2020
Sitter
Hagg Family
01.2017 - 02.2019
Receptionist
Grace Wound Care Clinic
11.2014 - 09.2018
Health Information Technology
Tennessee College Of Applied Technology
Cosmetology
Tennessee College Of Applied Technology
High School Diploma -
Henry County High School
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