MELISSA HART
Medical Office Assistant
Lansing,NC
Summary
Experienced Medical Office Assistant with solid background in medical office operations, patient care coordination, and clinical procedures. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
RHA Health Services
Deep Gap, NC
03.2020 - Current
- Provide care one on one for a client with cerebral palsy and is legally blind
- Prepare client meals and help her to eat
- Assist with daily living activities
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
Caregiver
Private
Jefferson, NC
01.2014 - Current
- Kept client and family members informed about care plans
- Communicated clearly with residents, family members, and other caregivers
- Supported patients to continue participating in daily living activities
- Offered care and companionship to homebound clients with mental or physical limitations
MOA, CNA, and Office Assistant IV
AppHealthCare
Jefferson, North Carolina
03.2016 - 03.2020
- Scheduling, Insurance and billing, Email and Fax, Vitals, Interview patients, Assist providers with procedures, Perform lab tests and procedures, Phlebotomy, Communicate to patient test results, EKG's, Hearing, and Vision tests
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
CNA
Ashe Memorial Hospital
Jefferson, NC
06.2015 - 03.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Assistant Manager
McB's Mercantile
West Jefferson, NC
05.2014 - 05.2015
- Open and close the store, Advertise, Order Merchandise, Input and manage inventory, Send and receive emails, Take customer embroidery orders, Assist with embroidery, Make ice cream, Clean
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Virtual Assistant
Global Surgery Center
Weston, Florida
11.2010 - 08.2013
- Answer multiple phone lines, Took messages, Scheduled appointments, Customer Relationship Management, Database Call Clients, Send and receive emails, Create files
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
Habilitation Technician
RHA
Deep Gap, NC
05.2003 - 05.2005
- Cared for clients with mental and physical disabilities, Personal care, Transportation, Physical therapy, Encouraged social skills and personal goals, Respite care
Pharmacy Technician
Warrensville Drug
Warrensville, NC
05.2002 - 08.2003
- Answer multiple phone lines, Take messages, Calculate quantities and prepare prescriptions for pharmacist, Prepare labels, Answer customer questions and requests, Use cash register, Bank deposits, Maintain over the counter stock
Tutor
Blue Ridge Elementary School
Warrensville, NC
08.1999 - 05.2003
- Tutored grades 1-4 in English, Math, Reading, and Writing
Postmaster Relief
Warrensville Post Office
Warrensville, NC
05.2000 - 05.2002
- Open and close office, Receive and distribute mail, Bank deposit, Answer phone, Customer service, Use adding machine
Sales Person
Heilig Myers
West Jefferson, NC
01.1991 - 01.1992
- Sales, Maintain customer relations, Answer phone, Receive stock, Clean
Education
High School Diploma - Business
Northwest Ashe High School
01.1990
Skills
- Electronic Health Record Proficiency
- Appointment Coordination
- Proficient in Medical Terminology
- Medical Insurance
- Microsoft Office Proficiency
- Precision-Oriented
- Effective Verbal Communication
- Committed Work Ethic
- Strong Patient Satisfaction
- Strong Interpersonal Skills
- Detailed Documentation
- Strong Communication Skills
- Written Correspondence Skills
- Proficiency
- Great client relations
- Efficient & prompt
- Send and receive faxes
- Bank deposits
- Professional phone etiquette
- Works well under pressure
- Punctual
- Sugar CRM experience
- Administrative support
- Human anatomy expertise
- Patient chart management
- HIPAA compliance
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- [State] Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Rehabilitation Technician
RHA Health Services
03.2020 - Current
MOA, CNA, and Office Assistant IV
AppHealthCare
03.2016 - 03.2020
CNA
Ashe Memorial Hospital
06.2015 - 03.2016
Assistant Manager
McB's Mercantile
05.2014 - 05.2015
Caregiver
Private
01.2014 - Current
Virtual Assistant
Global Surgery Center
11.2010 - 08.2013
Habilitation Technician
RHA
05.2003 - 05.2005
Pharmacy Technician
Warrensville Drug
05.2002 - 08.2003
Postmaster Relief
Warrensville Post Office
05.2000 - 05.2002
Tutor
Blue Ridge Elementary School
08.1999 - 05.2003
Sales Person
Heilig Myers
01.1991 - 01.1992
High School Diploma - Business
Northwest Ashe High School
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