Melissa Hartman
Cedar Rapids,IOWA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Leader
Alorica
Irvine, CA
11.2011 - 05.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Education
High School Diploma -
South Plainfield High School
South Plainfield, NJ06-1992
Skills
- Work Planning
- Shift Scheduling
- Documentation And Reporting
- Coaching
- Employee Evaluation
- Mentoring
- Team Supervision
- Quality Improvement
- Work Planning and Prioritization
- Giving Constructive Feedback
- Call Center Operations
- Overseeing Daily Activities
- Goal Setting
- Performance Evaluations
- Issue Resolution
- Leading Team Meetings
- SOP Adherence
Timeline
Team Leader
Alorica
11.2011 - 05.2024
High School Diploma -
South Plainfield High School
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