MELISSA HARTNETT
Parrish,FL
Summary
Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Assistant Billing Manager
Soho Medical Doctors PLLC
10.2019 - Current
- Oversee over 70 billing staff members.
- Ensure that payments and claim submission are handled in a timely and efficient manner.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Assist staff members with patient billing inquiries when needed.
- Ensure ERA and EFT registrations are completed upon initiation of new insurance contracts.
- Identify patterns and trends impacting aging claims and proactively communicating those to upper management.
- Research missing/unallocated insurance payments in the clearinghouse and various insurance portals.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reviewed billing problems, researched issues, and resolved concerns.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Surgical Coordinator/Executive Assistant
Lenox Hill Hospital-Neurosurgery Department
10.2018 - 10.2019
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Scheduled surgeries and coordinated with staff on who needed to attend.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Handled any personal matter for Chairman of Neurosurgery.
HR Assistant
Soho Medical Doctors PLLC
01.2017 - 10.2018
- Maintained employee data and kept updated accounts of all employment records.
- Assisted in recruiting and training of new employees for the marketing and IT teams.
- Administered payroll information, compensation materials, and benefits programs.
- Supported daily operations of busy human resources department.
- Mentored employees through personal and professional issues.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Medical Receptionist Lead
Soho Medical Doctors PLLC
05.2016 - 01.2017
- Responded to inquiries from patients through Zocdoc and Psychology Today.
- Used EMR (Valant/DrChrono/) software to maintain patient records and files by updating and recording personal and medical information.
- Managed multi-line phone system.
- Reinforced and upheld patient confidentiality as required by HIPAA and the office.
- Managed provider calendars to avoid appointment overlap.
- Charged patients daily for their responsibility.
- Trained new hires.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Certified Medical Biller -
AAPC
03-2025
Certified Behavioral Health Coder -
AAPC
03-2021
Skills
- Customer service
- Time management
- Multitasking
- Organizational skills
- Payment processing
- Teamwork and collaboration
- Accounts receivable management
- Claims processing
- Training and mentoring
- Team building
- Insurance verification
- HIPAA
References
Reference upon request
Languages
Spanish
Native or Bilingual
Technical Experience
- Electronic Medical Records (EMR): Valant, DrChrono, and Charmhealth.
- Clearinghouse Management: Trizetto, Optum, and Change Healthcare.
- Office Productivity: Microsoft office and Google workspace applications expert.
- Communication System: RingCentral, Spruce Health, and Zendesk.
- File Management: Dropbox.
- Payroll: EngagePEO and Bill.com.
- Healthcare: Cigna/Ever north CHP, Optum Pay/provider, Priority Health Portal, Lucent Health, Navinet
Timeline
Assistant Billing Manager
Soho Medical Doctors PLLC
10.2019 - Current
Surgical Coordinator/Executive Assistant
Lenox Hill Hospital-Neurosurgery Department
10.2018 - 10.2019
HR Assistant
Soho Medical Doctors PLLC
01.2017 - 10.2018
Medical Receptionist Lead
Soho Medical Doctors PLLC
05.2016 - 01.2017
Certified Medical Biller -
AAPC
Certified Behavioral Health Coder -
AAPC
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