MELISSA HARTNETT
Parrish,FL
Summary
Dynamic professional with extensive experience at Soho Medical Doctors PLLC, excelling in accounts receivable management and team collaboration. Proven track record in training and mentoring staff, enhancing operational efficiency, and resolving complex billing issues. Adept at multitasking and ensuring compliance with HIPAA regulations, delivering exceptional customer service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Billing Manager
Soho Medical Doctors PLLC
10.2018 - 09.2023
- Oversee over 70 billing staff members.
- Ensure that payments and claim submission are handled in a timely and efficient manner.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Assist staff members with patient billing inquiries when needed.
- Ensure ERA and EFT registrations are completed upon initiation of new insurance contracts.
- Identify patterns and trends impacting aging claims and proactively communicating those to upper management.
- Research missing/unallocated insurance payments in the clearinghouse and various insurance portals.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reviewed billing problems, researched issues, and resolved concerns.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Surgical Coordinator/Executive Assistant
Lenox Hill Hospital-Neurosurgery Department
10.2017 - 10.2018
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Scheduled surgeries and coordinated with staff on who needed to attend.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Handled any personal matter for Chairman of Neurosurgery.
HR Assistant
Soho Medical Doctors PLLC
01.2017 - 10.2017
- Maintained employee data and kept updated accounts of all employment records.
- Assisted in recruiting and training of new employees for the marketing and IT teams.
- Administered payroll information, compensation materials, and benefits programs.
- Supported daily operations of busy human resources department.
- Mentored employees through personal and professional issues.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Medical Receptionist Lead
Soho Medical Doctors PLLC
05.2016 - 01.2017
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments, while maintaining a polite and professional demeanor.
- Maintained current, accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
Some College (No Degree) - Certified Professional Biller
AAPC
05-2025
Skills
- Customer service
- Time management
- Multitasking
- Organizational skills
- Payment processing
- Teamwork and collaboration
- Accounts receivable management
- Claims processing
- Training and mentoring
- Team building
- Insurance verification
- HIPAA
Technical Experience
- Electronic Medical Records (EMR): Valant, DrChrono, and Charmhealth.
- Clearinghouse Management: Trizetto, Optum, and Change Healthcare.
- Office Productivity: Microsoft office and Google workspace applications expert.
- Communication System: RingCentral, Spruce Health, and Zendesk.
- File Management: Dropbox.
- Payroll: EngagePEO and Bill.com.
- Healthcare: Cigna/Ever north CHP, Optum Pay/provider, Priority Health Portal, Lucent Health, Navinet
References
Reference upon request
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Billing Manager
Soho Medical Doctors PLLC
10.2018 - 09.2023
Surgical Coordinator/Executive Assistant
Lenox Hill Hospital-Neurosurgery Department
10.2017 - 10.2018
HR Assistant
Soho Medical Doctors PLLC
01.2017 - 10.2017
Medical Receptionist Lead
Soho Medical Doctors PLLC
05.2016 - 01.2017
Some College (No Degree) - Certified Professional Biller
AAPC
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