Melissa Harvey
Lumpkin,GA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Family Dollar
Lumpkin, GA
10.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
Dietary Aide
Four County rehabilitation
Richland, GA
06.2017 - 02.2020
- Assisted with preparation of snacks and other light meals.
- Observed special diets prescribed by physicians or nutritionists.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Checked temperatures of hot food before serving it to patients and residents.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
Substitute Teacher
Stewart County Schools
Lumpkin, GA
11.2011 - 08.2017
- Promoted a safe and secure atmosphere within the classroom setting.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Implemented school policies and procedures in the classroom.
Cashier
Dollar General Store
Richland, GA
12.2016 - 05.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
McDonald's Restaurant
Miami Gardens, FL
05.2001 - 07.2003
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier Team Lead
Publix Grocery Store
Miami, FL
09.1998 - 10.1999
- Performed daily opening and closing procedures for the register area.
- Assisted customers with locating items within the store when requested.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06-1997
Skills
- Employee Performance Evaluations
- Task Delegation
- Sales monitoring
- Cost Reduction
- Recruiting and interviewing
- Employee Scheduling
- Product and service knowledge
- Money Handling
Timeline
Assistant Manager
Family Dollar
10.2023 - Current
Dietary Aide
Four County rehabilitation
06.2017 - 02.2020
Cashier
Dollar General Store
12.2016 - 05.2017
Substitute Teacher
Stewart County Schools
11.2011 - 08.2017
Cashier
McDonald's Restaurant
05.2001 - 07.2003
Cashier Team Lead
Publix Grocery Store
09.1998 - 10.1999
High School Diploma -
Miami Central Senior High School