Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Hattaway

Las Vegas,NV

Summary

Dynamic and detail-oriented professional with a strong background in hospitality and customer service, honed at Wynn Las Vegas. Proven ability to collaborate effectively in team settings while maintaining high standards of service. Skilled in safe food handling and committed to fostering positive guest experiences through a friendly demeanor and proactive support.


Overview

27
27
years of professional experience

Work History

Server Assistant

Wynn Las Vegas
04.2022 - Current
  • Supporting servers by bringing food and drinks to the guest room, setting the table, and ensuring proper presentation.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Collaborated with team members to complete large catering orders for events held within the hotel venue.

Front Desk Receptionist

Imagination Station Early Learning Center
07.2018 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Busser

Boulder Station Hotel Casino
03.2011 - 07.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Teaching Parent Assistant

St. Jude's Ranch For Children
01.2004 - 10.2005
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Established clear boundaries within the home environment that promoted respect for themselves and others.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Assisted foster children with completing homework assignments and improving their overall academic performance.
  • Assisted children through recovery from difficult home or school situations.

71L Administrative Assistant

United States Army
10.1998 - 12.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

Waialua High & Intermediate
Waialua, HI
06-1998

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Customer service
  • Hospitality service expertise
  • Time management
  • Listening skills
  • Problem-solving skills
  • Telephone etiquette

Timeline

Server Assistant

Wynn Las Vegas
04.2022 - Current

Front Desk Receptionist

Imagination Station Early Learning Center
07.2018 - 08.2020

Busser

Boulder Station Hotel Casino
03.2011 - 07.2018

Teaching Parent Assistant

St. Jude's Ranch For Children
01.2004 - 10.2005

71L Administrative Assistant

United States Army
10.1998 - 12.2000

High School Diploma -

Waialua High & Intermediate

Similar Profiles

CREATE PROFILE
Melissa Hattaway