Melissa Hawkins
Jacksonville,FL
Summary
Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Sonesta ES Suites
Jacksonville, FL
01.2022 - Current
- Trained as assistant Supervisor. Performed supervisor duties consisting of assigning rooms for cleaning. Printing out assigned boards to housekeepers. Supervised housekeeper's. Entered rooms for maintenance repairs.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used Opera to update status of each guest room and record maintenance needs.
Warehouse Worker
Shaw Frozen Foods/ Pacesetters
Jacksonville, FL
06.2021 - 12.2021
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Measured dimensions of finished pieces for conformance to specifications.
Walking Vendor
EMS Vending
Jacksonville, FL
08.2021 - 10.2021
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales for [Product or Service].
- Reconciled inventory and customer orders regularly to monitor product availability.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Processed transactions by calculating purchase totals and collecting payments.
- Met [Timeframe] sales goals by offering excellent customer service.
- Delivered products to [Type] customers at negotiated prices.
Housekeeping Room Attendant
Candlewood Suites Hotel/ PeopleReady
Columbus, GA
06.2018 - 12.2018
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
Server
Royal Cafe
Columbus, GA
06.2018 - 12.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree - Adult And Continuing Education
Columbus Technical College
Columbus, GASkills
- Storage Area Management
- Inventory Restocking
- Electrical Equipment
- Team Support and Collaboration
- Linens and Toiletries
- Cart Stocking and Organization
- Hazardous Chemicals
- Trash Collection and Disposal
- Stocking Bathrooms
- Vacuuming and Sweeping
- COVID-19 Safety Procedures
- CDC Sanitation Guidelines
- Proper Waste Disposal
- Supply Replenishment
- Guest Service and Support
- Hospitality Management
- Patron Satisfaction
- Health Standards Compliance
- Laundry Duties
- Service Quality
- Customer Retention
- Safe Chemical Handling
- Kitchen Cleaning and Dishwashing
- Damage and Theft Reporting
- Room Turnover
- Room Maintenance Scheduling
- Special Requests
Timeline
Housekeeping Room Attendant
Sonesta ES Suites
01.2022 - Current
Walking Vendor
EMS Vending
08.2021 - 10.2021
Warehouse Worker
Shaw Frozen Foods/ Pacesetters
06.2021 - 12.2021
Housekeeping Room Attendant
Candlewood Suites Hotel/ PeopleReady
06.2018 - 12.2018
Server
Royal Cafe
06.2018 - 12.2018
No Degree - Adult And Continuing Education
Columbus Technical College