Melissa Haws

• Investigating and reviewing reported and flagged accounts for indicators of fraud or compromise.
• Assisting site users in verifying and reactivating compromised accounts.
• Reduced fraud cases by implementing effective detection strategies and monitoring systems.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Maintained a clean and organized workspace.
• Promoting store credit card applications.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Member Service Representative

• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.

Head Teller

• Coordinated workflow among tellers, assigning tasks and monitoring performance.
• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• vault balancing, cash orders.
• Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.

Financial Service Representative

• Assisted members in selecting appropriate loan products based on their financial needs.
• Assisted members with opening new accounts
• Enhanced branch sales through cross-selling bank products and services to customers.

Bagger

• Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
• Responded promptly to requests for carryout assistance for customers.

Cashier

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• customer satisfaction by providing efficient and friendly service at the checkout counter.