Melissa Headland
Cuyahoga Falls,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
29
29
years of professional experience
Work History
Managing Manicurist
Self Employed Services/ Bessay Salon
Akron, OH
09.2004 - Current
- Educated clients on proper nail care techniques between appointments.
- Followed safety protocols at all times while performing services for customers.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Resolved guest complaints.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Applied undercoat and clear or colored polish onto nails with brush.
- Demonstrated knowledge of current trends in nail care procedures, techniques, and products.
- Managed stock levels of supplies and products needed in the salon.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Identified opportunities for improving efficiency within the salon operations.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Assisted with inventory control including ordering supplies and restocking shelves as necessary.
- Built repeat client base to increase profits and stabilize cash flow.
- Responded promptly to customer inquiries regarding services offered or scheduling issues.
- Scheduled client appointments and accepted payments.
- Maintained supply inventory and replenished to maintain consistent availability.
- Created attractive displays to promote retail sales items.
- Ensured a clean and safe work environment by regularly sanitizing tools and surfaces.
- Provided client consultations to determine nail services desired.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Performed manicures, pedicures, and artificial nails with precision and accuracy.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Advised clients on nail care and use of products and colors.
- Consistently maintained a professional appearance, attitude, and demeanor at all times.
- Met with clients to discuss needs, service preferences and special requests.
- Worked collaboratively with other team members to ensure exceptional customer service experience.
- Adhered to company policies regarding health codes and safety regulations.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Cleaned and sanitized tools and work environment.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Resolved any customer complaints quickly and efficiently.
Managing Manicurist
Self Employed Services/ Debutante salon
Akron, OHIO
09.2001 - 01.2004
Education
Cosmetology
Gerber Akron Beauty School
Akron, OH06-1994
High School Diploma -
North High School
Akron, OH06-1993
Some College (No Degree) -
University of Akron
Akron, OHSkills
- Nail Preparation
- Gel Tips
- Manicures
- Cuticle Care
- Sanitation Procedures
- Infection Controls
- Appointment Management
- Product Knowledge
- Customer Service
- Schedule Maintenance
- Time Management
- Product Upselling
- Nail Polish Application
- Service Promotion
- Problem-Solving Skills
- Manicure Design
- Sanitation procedures
- Acrylic nails
- Pedicures
- Nail preparation
- Time management
- Customer education
- Organization and Time Management
- PPE Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Managing Manicurist
Self Employed Services/ Bessay Salon
09.2004 - Current
Managing Manicurist
Self Employed Services/ Debutante salon
09.2001 - 01.2004
Cosmetology
Gerber Akron Beauty School
High School Diploma -
North High School
Some College (No Degree) -
University of Akron