Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Healey

East Troy,WI

Summary

Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges while keeping a positive attitude.

Overview

9
9
years of professional experience

Work History

Retail Parts Professional

Advance Auto Parts
01.2024 - Current
  • Implemented promotional strategies that increased overall sales performance.
  • Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
  • Inventory management for increased efficiency and improved stock availability.
  • Trained new employees on store operations, product knowledge, and customer service standards.
  • Inventory cycle counts for accurate record-keeping and loss prevention measures.
  • Handled customer inquiries and resolved issues in a timely manner, keeping positive relationships.
  • Managed special orders for hard-to-find items.
  • Greeted customers via telephone and in person to answer questions and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Examined returned parts for defects and exchanged defective parts or refunded money.

1st Assistant Manager

Road Ranger
11.2020 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry

Restaurant Team Member

Culvers
09.2016 - 10.2020
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Monitored food quality and freshness throughout day.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.

Education

East Troy High School
East Troy, WI
06.2018

Skills

  • Customer Relations
  • Cash handling
  • Payroll Preparation
  • Cash Deposits and Receipts
  • People skills
  • Leadership
  • Communication
  • Adaptability
  • Quick Learner
  • Scheduling
  • Profits & Loss
  • Assistant manager experience
  • Problem solving
  • Time Management
  • Ability to multitask
  • Training and coaching
  • Upselling
  • Goal setting
  • Cycle counting
  • Attention to detail
  • Reliability
  • Complaint handling
  • Record keeping
  • Teamwork
  • Organization skills

Timeline

Retail Parts Professional

Advance Auto Parts
01.2024 - Current

1st Assistant Manager

Road Ranger
11.2020 - 08.2023

Restaurant Team Member

Culvers
09.2016 - 10.2020

East Troy High School

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