Melissa Heard
Las Vegas
Summary
Dynamic professional with a proven track record at Alliance Virtual Offices, excelling in customer service and front office coordination. Recognized for outstanding communication skills and adept at managing high call volumes. Proficient in medical terminology and committed to enhancing client satisfaction through effective problem-solving and empathetic support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Live Receptionist
Alliance Virtual Offices
Henderson
02.2022 - 11.2024
- Managed high volume of incoming calls for diverse clients, ensuring prompt and professional customer service
- Adhered to established scripts and guidelines to maintain consistent communication with callers.
- Assessed all incoming calls, relayed details about clients being called, live or blind transferred calls to meet client specifications, and sent messages following client instructions.
- Provided accurate and detailed information to callers regarding products, services, or inquiries.
- Addressed customer complaints by employing active listening, empathizing with concerns, and proposing suitable solutions.
- Gained recognition from supervisors and clients for superior customer service expertise.
Personal Caregiver
Brown's Household
L
01.2007 - 01.2022
- Aided client in lifting, grooming, dressing/undressing, preparing meals, feeding, oral care, and bathing.
- Oversaw household responsibilities, including meal preparation, housekeeping, and laundry.
- Managed medication administration in accordance with prescribed schedules and dosage guidelines.
- Enhanced client mental and physical development through engaging daily activities and games.
- Performed a variety of duties as requested by the client, including obtaining household supplies or running errands.
- Planned, purchased, prepared, or served meals to patients according to prescribed diets.
Education
High School Diploma -
Eldorado High School
Las Vegas, NVSkills
- Front office coordination
- Customer and client relations
- Customer service
- Medical terminology
- Schedule management
- Mail handling
- PC proficient
- Administrative support
- Clerical support
- Telephone skills
- Tech-Savvy
Accomplishments
- Recognized for outstanding customer service and empathy at Alliance Virtual Offices
- Earned supervisor in short time with Bennett and Jiminez, Inc.
Languages
English
Full Professional
Certification
https://coursera.org/share/d64861a3b3d1dc92c82037185b546bb8
References
References available upon request.
Timeline
Live Receptionist
Alliance Virtual Offices
02.2022 - 11.2024
Personal Caregiver
Brown's Household
01.2007 - 01.2022
High School Diploma -
Eldorado High School
Similar Profiles
Ana Itzel LopezAna Itzel Lopez
Support Agent, Team Leader, Sales Supervisor at Alliance Virtual OfficesSupport Agent, Team Leader, Sales Supervisor at Alliance Virtual Offices
Nicola CunninghamNicola Cunningham
Managing Partner at Virtual Business Offices Management SolutionsManaging Partner at Virtual Business Offices Management Solutions
Julia SanchezJulia Sanchez
Customer Service Representative at Opus Virtual OfficesCustomer Service Representative at Opus Virtual Offices
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice